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Our promise to you

The team

We appreciate that switching to a new energy company can be a little daunting and that you’ll want to know as much about us as possible before committing. We’ve spent lots of time scratching our heads and writing a list of what the ideal energy company would be like; what they’d promise, what they’d do and what they’d not do – in short, what Ovo should be like.

We have two promises:

  • We promise to do what we say we will. We know this is easier said than done, but we try very hard every day to make sure you’ll never regret switching to Ovo. We try our best every day to keep this simple promise.
  • We promise to treat you fairly. We've all experienced woeful customer service from energy suppliers, so we’re committed to treating you better. Our helpful, knowledgeable team are based right here in the UK and they’d love to hear from you.

Things we will always do:

  • We will always try and find better ways to do things. Ovo started because we were convinced there was a better way of offering energy. Finding better ways of doing things is what drives us every day.
  • We will always offer you the best pricing we can. Our prices are linked directly to the cost of the energy wholesale market. We keep our operating costs low so that we can pass on more savings to you.
  • We will always admit when we’re wrong. No one’s perfect and we do occasionally make mistakes, but we’ll always hold our hands up, accept responsibility and sort it out as quickly as possible.

Things we will never do:

  • We will never try to trick you with clever gimmicks. Our adverts are just like us, straightforward, honest and easy to understand. If we say we’re the cheapest, it’s because we really are, we won't try to convince you of something that isn't true.
  • We will never try to confuse you with hidden costs. There’s nothing nasty hiding in our small print and we’ll always be totally clear with you about what you’re being charged.
  • Your tariff will never change without us telling you well in advance. We want to build a long term relationship with you, and as clear communication is a big part of any relationship, we'll make sure we do it well.

We’d love you to experience our promises for yourself. Contact us today and put us to the test.