We'll always put you first


    And we’ve got the badge to prove it. We keep being recognised for our performance and in the 2014 Which? Switch energy satisfaction survey, we made the top 5 - beating the Big Six energy suppliers on quality of customer service, value for money and accuracy of bills. Hurray!

    Hear more from our customers

  • When you're happy, we're happy

    Because we love to know what you think, we keep in touch with our customers to see how they’re feeling. Want to know what we discovered? Have a look here:

    • An amazing 95% of people felt their experience with Ovo was going fine and had no complaints - with some feeling it was the ‘best experience’ they had with a company.
    • Nearly 70% rated us ‘better than any company from any industry’ when it came to customer experience - with some even rating it as the best customer service they have ever experienced.
    • Best of all, 87% said they would recommend Ovo to a friend. Ready to join them?

  • Keep tabs on your account online

    Whatever plan you’re on, you can manage your account online through My Ovo, 24/7. So you can:

    • Give your meter readings (and set up reminders)
    • Keep an eye on your statements and the energy you’re using
    • Look after your Direct Debit
    • Change your My Ovo login details
    • Keep your email address up to date
    • Renew your plan with us
    • Let us know if you’d like to hear more from us

    Plus with our Better Energy plan, you also get our Bristol-based customer service team. They're a lovely bunch - and they're ready and waiting to hear from you.

  • Treating you fairly

    Our customers are at the heart of everything we do, so treating you fairly is a given. Here’s how…

    • We do our best to make sure we act honestly, transparently, appropriately and professionally – all the time.
    • We make it easy for you to contact us.
    • We keep an eye on the info we give you, so it’s always accurate and easy to read, and never misleading. We’ll only write to you about plans and products that we think are right for you.

    Read more about how we treat our customers fairly at Ovo.

  • Take the first step