Ovo is a new energy firm with a difference. Based in the glorious Cotswold countryside, Ovo is a truly British company which is completely independent and is taking a fresh approach in a mature industry. We pride ourselves on ensuring that all of our customers receive excellent value and great customer service. We look forward to welcoming you as a new Ovo customer!
There are two ways to switch. By
clicking here and filling out the form or calling us directly on 0800 5999 440 to switch over the phone.
Once you have signed up with Ovo, you will be sent a confirmation email with your account details a few days later. If you have not received this email, or can't find your account number, please do get in touch with us on 0800 5999 440 or
hello@ovoenergy.com.
It takes about a month to switch from one supplier to another. But don't worry, we'll take care of all the details and keep you informed along the way.
You can view our tariff unit rates for your region with our
rate table.
All of our tariffs come with a fixed price 12 month contract - which means that even if wholesale prices go up, the price you pay will stay the same - offering you peace of mind in an uncertain market.
You'll have to contact your old supplier directly. Unfortunately we're not able to contact them on your behalf. If you still receive bills from them you can contact Consumer Direct on 08454 04 05 06.
You have seven days to change your mind. All you have to do is put it in writing - by
letter or
email. After this time, it'll depend where we are in the switching process. Give us a call on 0800 5999 440 to discuss your individual case.
We understand customers' frustrations with complicated bills and rising prices, and want to change that. Your initial Direct Debit will not stay the same for the 12 months. In Spring, we will automatically review your account and adjust it to reflect around 1/12th of your annual consumption. Don’t worry! We will not increase your Direct Debit every winter - only during your first season with us. Helping our customers to avoid energy debt is a key priority at Ovo, and so each month we will send you your account balance. Naturally, you will only ever pay for what you use, and we will happily refund any credit you may have accumulated.
If there's a problem with your bill please give us a call on 0800 5999 440 as soon as you can. It's something we take very seriously and our customer care team will work hard to get to the bottom of any issue as quickly as possible. It often helps speed things up if you have a meter reading to hand when you call.
We estimate what your Direct Debit should be from your energy usage history when you join us. As always, it helps if you supply us with a meter reading. We may need to adjust this figure up or down as we get more accurate information about how much energy you normally use. Our number one aim is to make sure that none of our customers gets a nasty surprise or pays too much. If we need to adjust your direct debit we'll let you know in plenty of time.
To keep your energy usage records accurate, we encourage all of our customers to send us a monthly meter read. This can be done by
clicking here or by phoning us on 0800 5999 440 - whichever is best for you.
We'll give you plenty of warning when your fixed rate period is coming to an end. You can then fix your price for another year or move onto a variable rate. Whether or not you decide to fix your rate, you can be confident you're getting great value. If you don’t choose to go onto the fixed rate, we are committed to offering you the best variable rate we can.
To reduce the amount of paper we use, and to encourage our customers to do the same, we send your bill via email. If you haven't received an electronic copy of your bill, let us know. We'll send you another copy immediately and do our best to find out what went wrong in the first place. Please do remember to check your junk emails, as our email may have become lost there.
If, for some reason, you absolutely need a paper copy of your bill, we can send one to you. Let us know by email or give us a call on 0800 5999 440.
You can either sign up online by
clicking here, or you can contact us on 0800 5999 440 and one of our team will be more than happy to talk you through the procedure.
The first thing to do is call us. We'll do everything we can to help you work things out. For wider advice and information on money worries you might find these organisations helpful:
- The Debt Advice Trust 0800 954 6549
- The National Debtline 0808 808 4000
- Consumer Credit Counselling Service (CCCS) 0800 138 1111
- Community Legal Advice (CLA) 0845 345 4 345
- Your local Citizens Advice Bureau
To reduce the amount of paper we use, and to encourage our customers to do the same, we send you your bill by email. If you need another copy of your bill let us know by
email or give us a call on 0800 5999 440.
I think I can smell gas, what should I do?
Click here
I have no electricity, what should I do?
Click here
In terms of our green energy contribution, our ultimate aim is to make green energy available to everyone, without customers having to pay a premium for the privilege. A big part of that will be our commitment to building our own generation, which we hope to start in our first two years. However, as a supplier, we think that the best thing that we can do to increase the amount of green energy that the UK uses is to help increase the demand. For us, that means offering a 100% green energy tariff which is very competitively priced. In addition, our standard tariff is the greenest standard dual fuel tariff available in the UK, with 15% of renewable energy. We currently source our green energy from local wind farms, and also from landfill gas.
The easiest way to save money is to reduce the amount of energy you use. click here for a list of ways to make your home more energy efficient.
Another way to save money is to switch energy provider. At OVO we pride ourselves on offering our customers great value and passing on wholesale price cuts. To see how we stack up click here. To switch to OVO, click here.
