In an emergency
Gas emergency
If you can smell gas or think you have a gas leak:
- Open all doors and windows to let the gas escape
- Check your gas appliances are switched off
- Call the 24 hour National Gas Emergency hotline on 0800 111 999
- Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches
- Do not smoke, light a match or use any other kind of naked flame
Power cut
Network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or dangerous situation, you will need to contact the operator for your area directly.
But, before you do this, it’s worth checking a few things:
- Check your trip switch to make sure you don’t have a fault with your wiring or an appliance
- Check if your neighbours are affected. If they are, it’s more likely there is a problem with the local network and you will need to contact your network operator
Local network operators:
| Eastern Electricity- EDF Distribution: | 0800 783 8838 |
| East Midlands Electricity- Central Networks: | 0800 056 8090 |
| London Electricity- EDF Distribution: | 0800 028 0247 |
| MANWEB- Scottish Power: | 0845 272 7999 |
| Midlands Electricity- Central Networks: | 0800 328 1111 |
| Northern Electric- NEDL: | 0800 668 877 |
| NORWEB- United Utilities: | 0800 195 4141 |
| Scottish Hydro Electric- S&SE: | 0845 300 999 |
| Scottish Power- Scottish Power: | 0845 272 7999 |
| SEEBOARD- EDF Distribution: | 0800 783 8866 |
| Southern Electric- S&SE: | 08457 708 090 |
| South Wales- Western Power Distribution: | 0800 052 0400 |
| South West- Western Power Distribution: | 0800 365 900 |
| Yorkshire Electricity- YEDL: | 0800 375 675 |