Our performance
At Ovo, our customers always come first. This means that we’re always looking for ways to make sure we can improve your customer experience. When you have a question or need some information, there’s nothing more frustrating than being put on hold or waiting for an email response. We understand your frustration, so improving our customer service response times is just one way we can continue to make your life easier.
We also run regular research with our customers to find out exactly how they think we’re doing. Our latest research told us the following:
- An amazing 95% of people felt their experience with Ovo was going fine and have no complaints, with some feeling it was the best experience they had with a company.
- Nearly 70% rated us as being better than any company from any industry when it came to customer experience, some even rating it the best customer service they have ever experienced!
- Best of all, 87% said they would recommend Ovo to a friend.
Our response statistics
We’re always monitoring our call waiting times to ensure you aren’t wasting time on the phone. The same goes for dealing with your emails. We work hard each month to ensure you get a prompt response. We keep this graph updated as soon as we can each month, so you can see exactly how we’re doing too.
Email response times are the average time for email to be actioned and excludes non working hours (weekends and evenings). All response times are monthly averages.
