How to switch
Making your life simpler is what gets us out of bed in the morning. The perceived complexity of switching is what puts many people off trying a new energy supplier, even when the cost saving and environmental benefits speak for themselves.
We’ve made the process so simple (it takes less than 10 minutes!) that switching to Ovo is as easy as switching on the kettle and we guarantee that both will result in a nice warm feeling inside.
You’re just a few simple steps away from cheaper, greener, simpler energy.
1) Sign up
Switching to Ovo couldn’t be easier. If you’re feeling chatty call one of our team on 0800 5999 440, or switch online here, whichever is easier for you.
2) The next stage
Once you’ve signed up, you’ll receive a confirmation a few days later with your account details. Don’t worry; you don’t have to do anything. Ovo will get in touch with your current or previous supplier to arrange the switch, without any loss of supply to you in your home. If we do encounter any challenges, we’ll keep you informed every step of the way.
3) Meter readings
A few days before your switch, we will contact you for a meter reading. You can provide us with this by clicking here, or by calling 0800 5999 440 (select option 3). Providing us with a meter reading enables us to calculate your bills accurately, right from the word go. What’s more, if you’re able to give us your meter reading on a regular basis, it means we’ll never have to estimate your bill.
If you have any problems reading your meter, call one of our team for help on 0800 5999 440.
4) Direct Debit
During the sign up process with Ovo, you’ll be asked for your bank details for the monthly Direct Debit. We appreciate that not everyone gets paid at the same time, so we offer two dates for you to choose from for the Direct Debit – the 1st or the 15th of each month – and this will be specified in your contract. If you would like to change at any point, please get in touch on 0800 5999 440 and we will be happy to help.