How to switch
Here is our step-by-step guide to your smooth switching process with Ovo.
Signing up with Ovo
Switching to Ovo could not be easier. You can talk to one of our team, who will happily help you through the process, on 0800 5999 440- or you can switch online here - whichever is easier for you.
The next stage
Once you have signed up with Ovo, you will receive a confirmation email which will contain your account details, a few days later. Don’t worry; you don’t have to do anything. Ovo will get in touch with your current or previous supplier to arrange the switch, without any loss of supply to you in your home. If we do encounter any problems, we will keep you informed every step of the way.
Meter readings
A few days before your switch, we will contact you for a meter reading. You can provide us with this by clicking here, or over the phone at 0800 5999 440 (select Option 3). Providing us with a meter reading enables us to calculate your bills accurately, right from the start. What is more, if you are able to give us your own meter reading, on a regular basis, it will mean that we won’t have to estimate have much energy you are using, as often.
If you do have problems reading your meter, call one of our team for help.
Direct Debit
During the sign up process with Ovo, you will be asked for your bank details for the monthly Direct Debit. Here at Ovo, we offer two dates for you to choose from for the Direct Debit- the 1st or the 15th of each month - and your date will be specified in your contract. If you would like to change this date, please get in touch on 0800 5999 440 and we will be happy to help.