New Money Saving Expert poll sees OVO receive the most votes for great customer service out of all 27 energy suppliers
15 SEPTEMBER 2014: OVO Energy has been independently ranked as the energy company with the highest approval rating among its customers, following a new poll conducted by MoneySavingExpert.com
The independent energy supplier lead their larger competitors by a significant margin, attracting the most responses with 905 votes out of the 6,837, as the consumer website sought to establish how customers view their energy company’s service. Customers were invited to rate their suppliers’ service over the past six months as Great, Ok or Poor. 82 per cent of customers said they were more than satisfied with the service OVO Energy provided, ranking them as ‘great’.
Customers of the Big Six energy firms ranked them significantly lower, with EDF receiving the highest Big Six score (48 percent “great”) and npower the lowest (71 percent Poor rating).
Jason Sharpe, Managing Director, OVO Energy, said: “We don’t think like a traditional energy company - our business has been built around what is best for customers. It’s no accident that our management team mostly come from great retail brands outside the energy sector with excellent track records in customer experience.
“We are absolutely delighted that our customers feel we’ve earned these scores. We’re determined that our commitment to the best possible customer service only gets stronger as we continue to grow.”
The latest DECC figures show 33% of domestic electricity customers have never switched from their incumbent supplier - 25 years after the start of privatisation. Energy regulator Ofgem estimates that these customers (9.2 million of them) could save up to £250 by shopping around. This equates to around £2.3bn of savings that UK energy customers could be missing out on.
Sharpe continued; “These stats are worryingly high, switching rates are declining and trust in the industry is falling . I urge consumers to shop around – there are companies out there that offer better prices and service. It’s not a case of ‘better the devil you know’ anymore.”
Jason Sharpe was appointed the new Managing Director of OVO Energy in July, with a view to bring the expertise he gained from remodelling businesses such as Vodafone, first direct and ASDA to be more customer-focused.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.
uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.