Our awards

Hello, we're OVO - a million strong collective using energy to change the world.

We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.

We’re Company of the Decade 2020

It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:

Cut your carbon footprint

With 100% renewable electricity on all our plans, as standard1

Tree-planting power

A carbon-busting tree planted for you every year2

Access our green upgrade

Fight carbon, plant more trees, and protect rainforests – with OVO Beyond4

company of the decade

Our wins from the 2020 Uswitch Energy Awards

2020 Uswitch Energy Awards

Best for people

uSwitch awards
top employer 2018
European customer service award
uSwitch award 2017
best company to work for 2017
charge winner 2016-2017
UK National Contact Centre award winner 2016
new thinking award 2016
winner in customer innovation 2016

Best for the planet

business Green leaders awards 2018
regen transformation energy
business Green technology awards 2017
British renewable energy awards winner 20189

Rated 4.2/5 on

TrustpilotSee all 56955 reviews
OVO are a good Company.

I Have found OVO to be a very good company, I have had no problems with them at all and only the other day I had a phone call from their Customer Service, to thank me for sending a photograph of my gas meter to them as requested, and asked me if I was happy and could they give me any advise or help in any way, I would recommend them to any one looking for a good Company.

James Buckingham
May, 19
5 stars
Excellent customer service.

Excellent customer service. Advisor very helpful, knowledgeable and understanding. This is the main reason I have been with ovo energy for years.

Vicky Slater
May, 19
5 stars
Very helpful

Very helpful

Millie
May, 19
5 stars
The service provided on the telephone…

The service provided on the telephone was excellent

customer
May, 19
5 stars
My thoughts of OVO

Easy to get in touch with and speak to someone. Everything I needed to know was answered straight away. Very satisfied with OVO

Audrey
May, 19
5 stars
My mothers account

I needed to speak to someone about my Mothers account, as her Power of Attorney. Your lines were busy and I was in a queue, I was offered the chance to hold my place in the queue and be called back. I was impressed with how slick this service was. When I was called back your representative was very polite and helpful. We agreed a payment that I believe suited us both. I was expecting a difficult conversation but was pleasantly surprised. Thank you for great customer service. So refreshing.

customer
May, 19
5 stars
🙂super

🙂super,Super

customer
May, 19
5 stars
My mother passed away in December 2021

My mother passed away in December 2021, and the team at OVO energy have been excellent in the way they have managed her account. Well done

Adrian Miller
May, 19
5 stars
Great service from Joanne.

Joanne was very knowledgeable, had a very friendly personality and provided great customer focused advice.

Malcolm McDonald
May, 19
5 stars
From start to finish plain sailing and…

From start to finish plain sailing and an absolute lovely gentleman called Ian who not only sorted my issue for me but made me relax and feel I was in safe hands.You Sir are an asset to Ovo and I hope if ever I need to call again I get to speak to you.top marks for a company actually employing people who know how to treat anxious customers.

Jan rickett
May, 19
5 stars
Very happy with OVO

Very happy with OVO, always helpful, Great to know you're doing your bit with green energy, would definitely recommend

Lesley
May, 19
5 stars
Sent an email enquiring why my bills…

Sent an email enquiring why my bills were estimated when I have a smart meter, I got a reply the same day with a well advised explanation that my bill was issued on the 9th of the month and the meter was read on the 8th hence why I was being estimated. I could opt to have the meter submit on a daily or 30 minute basis. I have opted for 30 minutes to hopefully get a more accurate bill and in return hopefully save some money!!!

Sue
May, 19
5 stars
Very helpful when I phoned to change my…

Very helpful when I phoned to change my direct debit. Good to doesn’t you a ‘real person’!

Mrs Wood
May, 19
5 stars
Very helpful and realistic.

Very helpful and realistic.

Tina
May, 19
5 stars
Agent was very good

Agent was very good, I wanted to put my DD down and he actioned it with no fuss😀

Paul Silvester
May, 19
5 stars
The Lady I spoke with was very helpful

The Lady I spoke with was very helpful. Smart meter sorted and gave me number to contact about SEG. Trying to sort SEG however or get through on the 08004086622 is impossible.

Mr David Field
May, 19
5 stars
Spoke to someone on phone and they very helpful

Spoke to someone on phone and they where very helpful well done

Anthony
May, 19
5 stars
Very useful advice on our account and…

Very useful advice on our account and how we can improve it. Thanks

Mark Robinson
May, 19
5 stars
Efficient

Efficient, courteous and effective.

Verity Johnson
May, 19
5 stars
Company Advisors Matter

I had a bad start with this company, but the last advisor who kindly assisted me was so professional and friendly; hence, changed my mind giving them a top rating! Thank you.

Anonymous
May, 19
5 stars

Terms & Conditions

1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work.

2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.

4 By providing 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes. 

OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.