Our awards

Hello, we're OVO - a million strong collective using energy to change the world.

We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.

We’re Company of the Decade 2020

It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:

Cut your carbon footprint

With 100% renewable electricity on all our plans, as standard1

Tree-planting power

A carbon-busting tree planted for you every year2

Access our green upgrade

Fight carbon, plant more trees, and protect rainforests – with OVO Beyond4

company of the decade

Our wins from the 2020 Uswitch Energy Awards

2020 Uswitch Energy Awards

Best for people

uSwitch awards
top employer 2018
European customer service award
uSwitch award 2017
best company to work for 2017
charge winner 2016-2017
UK National Contact Centre award winner 2016
new thinking award 2016
winner in customer innovation 2016

Best for the planet

business Green leaders awards 2018
regen transformation energy
business Green technology awards 2017
British renewable energy awards winner 20189

Rated 4.3/5 on

TrustpilotSee all 53188 reviews
Clear guidance

Clear guidance, helpful staff and a good competitive deal over two years.

Peter
January, 21
5 stars
Useful website

A useful web site that gives you lots of information at your fingertips.

Jill Foxon
January, 21
5 stars
Easy to deal with always available and…

Easy to deal with always available and competitive

Douglas Bell
January, 21
5 stars
The company acted efficiently with…

The company acted efficiently with regards to a switch over from our current supplier. Helpfull polite and understanding.

Caroline
January, 21
5 stars
Good provider

Good provider

Dr Arunmoy Chakravorty
January, 21
5 stars
Always helpful.Easy to speak to.

Always helpful.

Pat Pendleton
January, 21
5 stars
Nothing to add

Nothing to add

brian collins
January, 21
5 stars
I have not had any problems since I…

I have not had any problems since I have been with OVO and when I have had concerns about my meter readings and contacted you it has been nice to actually speak to a person and that person has always been very friendly and helpful.

Janet
January, 21
5 stars
They work for you.

They work for you.

Allen Stevens
January, 21
5 stars
Good Customer Service

I had cause to get in touch with OVO customer service to explain that my smart energy monitor has developed a fault, I have nothing bad to say as they went out of there way to try and fix it via a link sent to the monitor, sadly to it didn’t correct it but have been assured that monitor will be replaced

Chris Eisler
January, 21
5 stars
A job well done and a very helpful technician

Your technician arrived promptly having phoned the evening before to confirm arrival time. He carried out the work quickly and efficiently. He gave clear instructions on the new meters. There were some electricity supply problems after he left which subsequently turned out to be unrelated to the meter installations. He expressed real concern when phoned and offered to return the following day to check on his own work. During that second visit he helped identify the internal wiring problem which was simply rectified soon after he left. He showed a real professional interest in us and our problem and we commend his supportive action. Please thank him again for his help.

Ela
January, 21
5 stars
Good customer care

Good customer care

Mr Roberts
January, 21
5 stars
Customer services review

Issues with electric meter contacted customer services and got a good response, the customer service person help me out and sorted my problems with the meter where I’m getting the electric meter and the gas meter replaced with new smart meters. He also help me out with refund. Great customer service Geo

moria jamieson
January, 21
5 stars
Easy to use website and great customer…

Easy to use website and great customer service

sam
January, 21
5 stars
Great Electricity Company

Moved to Ovo a few years ago and love it. Website easy to use. Interest if you’re in credit. Year to year comparison chart.

Josephine Bradby
January, 21
5 stars
just good

just good just good

Dave from Derby.
January, 21
5 stars
Always friendly and often helpful…

Always friendly and often helpful advice. Foolish to change supplier at this point in the troubled market.

Dr Florey
January, 21
5 stars
Good service

Good service. Competitive tariffs. Hassle free.

Peter Trice
January, 21
5 stars
Email communication and excellent app…

Email communication and excellent app provides clarity for us as customers. This contrasts to the appalling experience of failure to action urgent miss-billing issues I have experienced regarding my energy account opened with SSE for my sons flat. Their Customer Service has been VERY poor; a catalogue of inaction /follow-up re. wrongly linking my name to outstanding bills for a previous occupant of the same property. I am talking about SIX months (and MANY hours of hanging on the phone) and still no resolve! I mention this as SSE are now under the umbrella of the OVO “family”. The contrast of service between the two companies is an ocean wide. Please take note

Mr Chris Heywood
January, 21
5 stars
Smart meter install

The engineer was polite and courteous was running a little late due to traffic, connected two new meters, was neat and tidy. great job

Hilda
January, 21
5 stars

Terms & Conditions

1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work.

2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.

4 By providing 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes. 

OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.