Our awards

Hello, we're OVO - a million strong collective using energy to change the world.

We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.

We’re Company of the Decade 2020

It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:

Cut your carbon footprint

With 100% renewable electricity on all our plans, as standard1

Tree-planting power

A carbon-busting tree planted for you every year2

Access our green upgrade

Fight carbon, plant more trees, and protect rainforests – with OVO Beyond4

company of the decade

Our wins from the 2020 Uswitch Energy Awards

2020 Uswitch Energy Awards

Best for people

uSwitch awards
top employer 2018
European customer service award
uSwitch award 2017
best company to work for 2017
charge winner 2016-2017
UK National Contact Centre award winner 2016
new thinking award 2016
winner in customer innovation 2016

Best for the planet

business Green leaders awards 2018
regen transformation energy
business Green technology awards 2017
British renewable energy awards winner 20189

Rated 4.2/5 on

TrustpilotSee all 58718 reviews
I have already done a feedback of the…

I have already done a feedback of the excellent service i always have from OVO , and yes I have told all my friends about OVO Energy.

Miss Joan Weimers
July, 06
5 stars
Direct debit review …

having had an email concerning my direct debit payments that were estimate not to cover my usage I was advised to increase my payments, so I called to discuss this with am advisor. on looking at my current usage the advisor assured me that I would not had to do anything for the next 3 months then it would be reviewed again. I also discussed that I would be recently buying an electric car and the advisor said I would be able to get a reduced rate, and as soon as I got the car go online and follow the instructions.

Mr Jonathan Buxton-Brown
July, 06
5 stars
totally happy with service and help…

totally happy with service and help given

Ann
July, 06
5 stars
Just switched over to OVO and needed…

Just switched over to OVO and needed some help with my account. Abbie, the customer care person helping me, was so pleasant and helpful. She took the time needed and walked me through the changes which needed to be made. Very pleased

customer J.
July, 06
5 stars
It was a pleasure to have Luke Peniket…

It was a pleasure to have Luke Peniket doing the work today he explained everything to us clearly how the smart Meter worked and gave us some handy tips on how to save energy and money off our bills. He was hard working and very conscientious a pleasure to invite into our house to do the work. 10 out of 10

Alan Howard
July, 06
5 stars
Fantastic customer support

Fantastic customer support! Customer Care Expert, Linda was excellent; very helpful, polite and considerate.

customer
July, 06
5 stars
Contacted ovo energy today

Contacted ovo energy today, spoke to Deborah who was very helpful, and sorted everything out for me,she made things so easy and most helpful,and was very polite, she couldn't do enough for me, very happy with the customer care with OVO, THANK YOU AGAIN DEBORAH, KINDREGARDS KEN THOMAS SWANSEA

Kenneth
July, 06
5 stars
I needed to get a new IHD and the call…

I needed to get a new IHD and the call handler made it easy to explain what I wanted and then arranged for a new one to be delivered.

customer
July, 06
5 stars
Question about renewing on moving.

Don ( I think his name was, Scottish gentleman) was very efficient, patient and very helpful and I didn’t have to wait too long. Well done and Thankyou.

Kathleen Minty
July, 06
5 stars
good customer service on the phone

good customer service on the phone

Chris
July, 06
5 stars
I have spoken to a lovely lady today…

I have spoken to a lovely lady today called Lisa who was really helpful and explained everything to me.

Margaret jones
July, 06
5 stars
Excellent Customer Services

I contacted OVO energy due to an error on my part. My call was answered very quickly, ( I was surprised how quickly as customer services anywhere are always extremely busy) My query was dealt with by Julia who immediately put my mind at ease and corrected my error. This morning I called again as I had not received a confirmation email and my call was answered by Don, call answered very quickly, Don confirmed all was now in order with my account and an email been sent. Both of these customer service persons were very friendly, listened to my concerns and assisted, very professional. .

Janet Cassell
July, 06
5 stars
Quick and efficient closure of late mother-in-law's account

I telephone OVO to advise that I had sold my late mother-in-law's house and needed to close the account. This was dealt with quickly and efficiently and I was very pleased with service I received.

Simon
July, 06
5 stars
The complaint was dealt with…

The complaint was dealt with satisfactorily and politely.

Alan scott
July, 06
5 stars
Excellent response to my meter reading query

I called OVO on Monday to query how OVO did its rounding up when I submitted a meter reading. (If the end of my billing period was 6 July, then if I give a reading at 23:59 on July 6, then there should be no need to round up. But it I submitted the reading at , say 06:00am on July 6, then I have a day's use still to go so I would expect some rounding up. I got through very quickly to a really helpful guy called Don, who essentially told me that (a) it should come out in the wash anyway and (b) the rounding occurs no matter what the time so I might as well submit the reading in the morning.

Dermot Flaherty
July, 06
5 stars
Didn't wait long in phone queue

Didn't wait long in phone queue. Don who answered was very helpful and sorted my issue right away and called back later too to confirm I had the follow up e-mail - great customer service

J Campbell
July, 06
5 stars
Exemplary Customer Service

We were fortunate to speak with Don today and he was very helpful and dealt with our questions and concerns in a very professional and collaborative manner. His knowledge and ability to explain technical details to us as customers helped us to understand the situation and provide us clarity and useful solutions going forward. Don portrays exemplary customer service which is likely to keep us loyal to this energy supplier. Thank you Don.

RH & SN
July, 06
5 stars
Toni the customer services person that…

Toni the customer services person that dealt with me was very helpful and dealt with my query.

customer
July, 06
5 stars
Very helpful with my questions.

Very helpful with my questions.

Christine Wheeler
July, 06
5 stars
Happy

Good company to deal with. Great customer services.

Janice
July, 06
5 stars

Terms & Conditions

1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work.

2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.

4 By providing 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes. 

OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.