Our awards

Hello, we're OVO - a million strong collective using energy to change the world.

We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.

We’re Company of the Decade 2020

It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:

Your energy essentials

Use our free app to track energy use in your home1

We plant 1 million trees

In the UK for our customers, each year2

You're in safe hands

We’re trusted by millions of UK homes

company of the decade

Our wins from the 2022 Uswitch Energy Awards

  • Best Online Experience Winner 2022
  • Best Smart Meter Experience Runner Up 2022
  • Best Customer Service Runner Up 2022
  • Best Rewards Runner Up 2022

Best for people

top employer 2018
European customer service award
best company to work for 2017
charge winner 2016-2017
UK National Contact Centre award winner 2016
new thinking award 2016
winner in customer innovation 2016

Best for the planet

business Green leaders awards 2018
regen transformation energy
business Green technology awards 2017
British renewable energy awards winner 20189

What people say about OVO Energy


Rated 4.2 stars by more than 127628 customers

Very Helpful Polite and Knowledgeable

Very Helpful Polite and Knowledgeable

George Young

December 05, 2023

5 stars
Quick to answer the phone and helpful

Quick to answer the phone. Had all thd information available and was able to help fully with my queries

Pedro Campos

December 05, 2023

5 stars
Service Performance

The assistant was very clear in her explaining and took time to explore and update me of additional benefits that I may be entitled. I like the fact that my call is quickly answered. When I requested a refund of my credit balance, there was no squable and the money was credited into my account withing four days of request.


December 05, 2023

5 stars

Terms and conditions

1 OVO’s 2019 analysis of academic research into the effectiveness of feedback on energy consumption behaviours indicates that being able to monitor your energy usage by installing a smart meter and having access to energy insights information can lead to a reduction in energy use. The reduction in energy use results from the customer making changes to their habits by curtailing home energy use through actions such as optimising heating settings or switching lights off. The actual savings achieved will vary depending on individual energy use and the nature of changes made to a customer’s energy habits. OVO’s energy tracking is currently available for the majority of OVO customers and will be made available to all remaining customers soon.

2 OVO Energy plants 1 million trees across the UK each year with its tree planting partners, The Conservation Volunteers and the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so planting trees helps to slow down climate change.