Our awards
Hello, we're OVO - a million strong collective using energy to change the world.
We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.
We’re Company of the Decade 2020
It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:
Cut your carbon footprint
With 100% renewable electricity on all our plans, as standard1
Tree-planting power
A carbon-busting tree planted for you every year2
Access our green upgrade
Fight carbon, plant more trees, and protect rainforests – with OVO Beyond4
Our wins from the 2020 Uswitch Energy Awards
Best for people
Best for the planet
Rated 4.2/5 on
See all 58718 reviewsI have already done a feedback of the…
I have already done a feedback of the excellent service i always have from OVO , and yes I have told all my friends about OVO Energy.
Direct debit review …
having had an email concerning my direct debit payments that were estimate not to cover my usage I was advised to increase my payments, so I called to discuss this with am advisor. on looking at my current usage the advisor assured me that I would not had to do anything for the next 3 months then it would be reviewed again. I also discussed that I would be recently buying an electric car and the advisor said I would be able to get a reduced rate, and as soon as I got the car go online and follow the instructions.
totally happy with service and help…
totally happy with service and help given
Just switched over to OVO and needed…
Just switched over to OVO and needed some help with my account. Abbie, the customer care person helping me, was so pleasant and helpful. She took the time needed and walked me through the changes which needed to be made. Very pleased
It was a pleasure to have Luke Peniket…
It was a pleasure to have Luke Peniket doing the work today he explained everything to us clearly how the smart Meter worked and gave us some handy tips on how to save energy and money off our bills. He was hard working and very conscientious a pleasure to invite into our house to do the work. 10 out of 10
Fantastic customer support
Fantastic customer support! Customer Care Expert, Linda was excellent; very helpful, polite and considerate.
Contacted ovo energy today
Contacted ovo energy today, spoke to Deborah who was very helpful, and sorted everything out for me,she made things so easy and most helpful,and was very polite, she couldn't do enough for me, very happy with the customer care with OVO, THANK YOU AGAIN DEBORAH, KINDREGARDS KEN THOMAS SWANSEA
I needed to get a new IHD and the call…
I needed to get a new IHD and the call handler made it easy to explain what I wanted and then arranged for a new one to be delivered.
Question about renewing on moving.
Don ( I think his name was, Scottish gentleman) was very efficient, patient and very helpful and I didn’t have to wait too long. Well done and Thankyou.
good customer service on the phone
good customer service on the phone
I have spoken to a lovely lady today…
I have spoken to a lovely lady today called Lisa who was really helpful and explained everything to me.
Excellent Customer Services
I contacted OVO energy due to an error on my part. My call was answered very quickly, ( I was surprised how quickly as customer services anywhere are always extremely busy) My query was dealt with by Julia who immediately put my mind at ease and corrected my error. This morning I called again as I had not received a confirmation email and my call was answered by Don, call answered very quickly, Don confirmed all was now in order with my account and an email been sent. Both of these customer service persons were very friendly, listened to my concerns and assisted, very professional. .
Quick and efficient closure of late mother-in-law's account
I telephone OVO to advise that I had sold my late mother-in-law's house and needed to close the account. This was dealt with quickly and efficiently and I was very pleased with service I received.
The complaint was dealt with…
The complaint was dealt with satisfactorily and politely.
Excellent response to my meter reading query
I called OVO on Monday to query how OVO did its rounding up when I submitted a meter reading. (If the end of my billing period was 6 July, then if I give a reading at 23:59 on July 6, then there should be no need to round up. But it I submitted the reading at , say 06:00am on July 6, then I have a day's use still to go so I would expect some rounding up. I got through very quickly to a really helpful guy called Don, who essentially told me that (a) it should come out in the wash anyway and (b) the rounding occurs no matter what the time so I might as well submit the reading in the morning.
Didn't wait long in phone queue
Didn't wait long in phone queue. Don who answered was very helpful and sorted my issue right away and called back later too to confirm I had the follow up e-mail - great customer service
Exemplary Customer Service
We were fortunate to speak with Don today and he was very helpful and dealt with our questions and concerns in a very professional and collaborative manner. His knowledge and ability to explain technical details to us as customers helped us to understand the situation and provide us clarity and useful solutions going forward. Don portrays exemplary customer service which is likely to keep us loyal to this energy supplier. Thank you Don.
Toni the customer services person that…
Toni the customer services person that dealt with me was very helpful and dealt with my query.
Very helpful with my questions.
Very helpful with my questions.
Happy
Good company to deal with. Great customer services.
Terms & Conditions
1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work.
2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.
4 By providing 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes.
OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.