Our awards

Hello, we're OVO - a million strong collective using energy to change the world.

We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.

We’re Company of the Decade 2020

It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:

Cut your carbon footprint

With 100% renewable electricity on all our plans, as standard1

Tree-planting power

A carbon-busting tree planted for you every year2

Earn 3-5% Interest Rewards

When your account is in credit, with the Uswitch 2020 Best Rewards winner3

Access our green upgrade

Fight carbon, plant more trees, and protect rainforests – with OVO Beyond4

company of the decade

Our wins from the 2020 Uswitch Energy Awards

2020 Uswitch Energy Awards

Best for people

uSwitch awards
top employer 2018
European customer service award
uSwitch award 2017
best company to work for 2017
charge winner 2016-2017
UK National Contact Centre award winner 2016
new thinking award 2016
winner in customer innovation 2016

Best for the planet

business Green leaders awards 2018
regen transformation energy
business Green technology awards 2017
British renewable energy awards winner 20189

Rated 4.3/5 on

TrustpilotSee all 45066 reviews
Excellent Company to deal with

Excellent Company to deal with

Paula Parkin
May, 12
5 stars
OVO Suppliers of both my Gas &…

OVO Suppliers of both my Gas & Electricity. Cost for both my Gas & Electric is excellent. When in credit I am given interest on the amount. Could not fault this company ... would recommend to All.

DEE
May, 12
5 stars
excellent customer service

excellent customer service. You actually get to talk to someone and they know their stuff.

AW
May, 12
5 stars
Great customer service.

Yesterday we had an issue with an incorrect charge from our account. Today we were contacted by customer services and the matter was resolved to our satisfaction. Thank you OVO.

Michelle
May, 12
5 stars
I have had a very mixed experience

I have had a very mixed experience. The Ovo people I have spoken too have been helpful but we still do not seem to have sorted out a problem, which was not caused by me in the first place. Ovo informed me that I was moving and they were windin up my account. This was not true. We are not moving and I had not informed Ovo of that. When I spoke to your colleague we agreed that the easiest solution to this problem was to close the account and open a new one. I did this and made clear that I wanted to clear all arrears. I was told that we had done this and set up an appropriate standing order. I then received an email saying I was significantly in arrears. I phoned up again and was told that I was not in arrears but I have received a subsequently email saying my standing order was not big enough. After all this botheration I just want to set my account up and running. Ovo has been a good provider but this whole unnecessary muddle has become a mnuisance.

T A B
May, 12
5 stars
Excellent service and good value for…

Excellent service and good value for money. I’m likely to return after my house move is completed.

Philip
May, 12
5 stars
Fair pricing and green energy

I have always found OVO energy and their personnel to be helpful and easy to contact and deal with. They have always provided me with sound advice especially when there was a plan which was more beneficial to me. I would recommend OVO energy to anyone who wishes a fair deal in energy

Mr c Berry
May, 12
5 stars
Great service

Great service. Can't fault my experience so far.

Natalie H
May, 12
5 stars
Green energy and simple to understand tariffs

We chose OVO as it had very easy to understand tariffs and it was very easy to switch. We have plain to read statements every month showing what we paid and what we are in credit by. I like the fact that we earn interest on the amount we are in credit by too. We are also conscious of the fact they offer a green energy option.

Jane Taylor
May, 12
5 stars
Excellent service and fair company

Excellent service and fair company

Catharine
May, 12
5 stars
I love being an Ovo customer

I love being an Ovo customer nothing is too much trouble we used the smart meters they have a smooth tech system for payments. I have rung up for support about why our power went out and they directed us to the correct energy company quickly. Their customer service is fantastic.

Zoe
May, 12
5 stars
When it came to renewal of my contract…

When it came to renewal of my contract I was given helpful advise on which contract would be most economical on the basis of the consumption evidence available. However my gas consumption has been impossible to read for over two years and bills have been based on estimates. I had to take the initiative to have a new meter installed whereas I think OVO should have done so, and done so before I had to decide on my future tariff regime. That said, the people I have dealt with have been helpful and clear, as is all the company's written material.

Graham
May, 12
5 stars
I have joined ovo from September last…

I have joined ovo from September last year I spoke.recently to the ovo help team and found then extremely helpful and polite

David
May, 12
5 stars
Good service

Good service and keeps you well informed of usage.

Greg W
May, 12
5 stars
First time with OVO

First time with OVO. Easy to contact, knowledgeable person at end of phone and the whole experience was easy to join up for our gas & electric supply. The company have been in touch on a number of occasions, just keeping us up to date with various information. Latest being about our smart meters. Hope the experience continues.

Catherine Hughes
May, 12
5 stars
Good and fair service

Good and fair service. Easy to access and understand

Sharon Burrows
May, 12
5 stars
Really happy

Excellent, customer service from Ovo...

Guzzilazz
May, 12
5 stars
OVO was brilliant.

OVO was brilliant.

ann
May, 12
5 stars
As far as the user is concerned what…

As far as the user is concerned what the provider has to do is to provide gas and electricity reliably and economically, providing accurate billing and with little input necessary from the customer. Generally OVO does this well.

Name Richard Stott
May, 12
5 stars
Satisfaction

I have been with Ovo for a few years - not quite sure how long. I have, to date, been satisfied with both the service and concern for the enviroment. Long may it continued.

Joan
May, 12
5 stars

Terms & Conditions

1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work.

2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.

3 Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply.

4 By providing 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes. 

OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.