Hello, we're OVO - a million strong collective using energy to change the world.
We're using smart technology to build a green energy system of the future and – as these awards show – we’re putting members first while we do it.
We’re Company of the Decade 2020
It’s the UK’s most prestigious green business award. And we won thanks to our carbon-kicking efforts! To keep up up the good, we’re offering everyone who joins us all this green:
Cut your carbon footprint
With 100% renewable electricity on all our plans, as standard1
A carbon-busting tree planted for you every year2
Access our green upgrade
Fight carbon, plant more trees, and protect rainforests – with OVO Beyond4
Our wins from the 2020 Uswitch Energy Awards
Best for people
Best for the planet
Rated 4.3/5 onSee all 49740 reviews
Good communications, good website and being able to see your energy consumption and costs updated daily is a big advantage. Smart metre does all the work and submits readings direct. The ability to review your direct debit and adjust on line is excellent.
Honoured the fact I have been a good…
Honoured the fact I have been a good loyal customer and they are prepared to keep my custom at a fair price. I have also found them to be true to the spirit of looking after the planet
Just spoke with Siyabonga Phungula in…
Just spoke with Siyabonga Phungula in chat and found the experience very positive and received exellent customer service.
Easy to deal with.
I've been with OVO for years. Never had a problem, billing or anything else. Pricing was always competitive, although this years new contract was a bit of a shock. I'm not going to change from them - Better the devil you know than the devil you don't!
Extremely efficient customer service
Extremely efficient customer service, with all my queries sorted out very quickly
Nov '21 will be 10 years with OVO…
Nov '21 will be 10 years with OVO Energy. I initially chose them on price and the fact that they paid an interest reward (until Ofgem said it was too confusing). I have stayed for the service (i.e. good website & not screwing up), their low-carbon credentials (I'd be happy with nuclear power too) and easy ability to track usage. I only wish that they would have a something that shows how much my energy usage & carbon footprint has changed since I became a customer.
I have been with OVO for four years and don’t have any complaints about their service. One thing went wrong with my meter and an adviser talked me through how to fix it. All the advisers I have spoken to have been helpful. My tariff has worked well through the years and I have been told when there was a cheaper one. Very happy with OVO.
Just clear paperwork/ online
Just clear paperwork/ online. Thank you. CC
100% satisfaction with all interactions…
100% satisfaction with all interactions with Ovo
Excellent service, smart meter set-up, ease of on-line management of account, comparable pricing on offers from other suppliers.
Why did I renew my contract with OVO?
Why did I renew my contract with OVO? Reasonable prices - but mainly because it's less hassle - and I like things simple!
The reason I stayed is because ovo has…
The reason I stayed is because ovo has not been mentioned as one of the energy companies struggling and the fact I am paid interest in my credit balance at a better rate than any savings accounts I hold with my bank.
Customer service all good so far
Customer service all good so far Called for reassurance with all the press at the moment and also a blur my fixed for two years
Very efficient. Regular information from tips how to reduce usage to what they are doing to in the fight against Clement change
OVO made me very welcome
They made the transition from EDF very easy for me.
Glad to be back with OVO
Glad to be back with OVO. Had moved to avro what a mistake that was, just switched 2 weeks before Avros collapse. I liked the deals OVO were able to offer at that time - being able to fix energy prices for 2 years. Not having to even think about switching for 2 years. Love being able to manage my account online, really missed being able to adjust direct debit online without having bother Customer services. Replies to customer emails are prompt and within the 5 day turnaround period. Love the green energy ethos of this company, the planting of trees in the uk to help us all reach net zero carbon emissions sooner. There is no getting away from the fact that my energy contract is a lot more expensive this year (and for so many others out there.) But I now know what is critically important in choosing an energy supplier and that is the ability to contact customer service and then receiving a prompt helpful reply back. Indeed I am prepared to pay that bit extra for good customer service, especially after the past few awful months at AVRO. I think OVOs deal was competitive and I liked the fact that I didn't have to agree to a smart meter installation unlike many of the deals being offered by several of their competitors.
Fear made me stay
Fear made me stay. Fear of being unable to change to a new supplier who in all. Likelihood will go bust. The price rise is awful.
A good experience so far
Choosing your energy supplier is not easy during these difficult times. We have been with OVO for 3 years and we renewed for a further 2 years before the current crisis. We have not experienced any difficulties during our time with OVO and have found staff helpful on the rare occasions we have had to contact them. We read our meters each month and the billing system has not created any problems for us. The utility comparison systems are not without their difficulties for the layperson but as far as we can ascertain the rates are competitive.
Competative prices. easy to use internet site. good service
Terms & Conditions
1 100% of the renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work.
2 Each year, OVO plants 1 tree for every member in partnership with the Woodland Trust. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change.
4 By providing 100% carbon neutral gas (15% green gas and 85% offset) and offsetting all associated lifecycle carbon emissions involved in the production and consumption of your energy, OVO Beyond reduces your yearly carbon emissions from the energy used in your home to net zero. The renewable electricity we sell is backed by renewable certificates (Renewable Energy Guarantee of Origin certificates (REGOs)). See here for details on Renewable Energy Guarantee of Origin certificates and how these work. The green gas we sell is backed via renewable certificates (Renewable Gas Guarantees of Origin (RGGOs)). See here for details on Renewable Gas Guarantees of Origin and how these work. We offset the remaining emissions by supporting UN-led REDD+ carbon reduction projects that are certified to the Verified Carbon Standard or the Gold Standard. See here for more information on how we restore nature and protect rainforests with our offsetting programmes.
OVO plants 5 trees for every OVO Beyond member through our award-winning I Dig Trees programme with The Conservation Volunteers. Trees absorb carbon dioxide from the atmosphere, so tree-planting helps to slow down climate change. Since 2015 we have planted over 1 million trees.