6 top tips for keeping your energy account up to date
02 December 2021 | Aimee Tweedale
The clocks have gone back an hour, and the nights are getting longer. That can only mean one thing: winter is just around the corner.
We know that winter’s a tough time for many. That’s why our priority (as always) is taking care of our members.
To help us do that, it’s a great time to make sure your energy account is in tip-top shape. Here’s 6 pieces of advice from us on how to make sure your account is all up to date and prepared as the cold weather draws in.
1. Make sure your contact details are up to date
First things first: it’s really important to make sure we have the right contact details, in case we need to get in touch with you.
This means it’s quicker and easier for us to contact you, so you’ll never miss any essential info from us about your account.
2. Set up a Direct Debit
Having a Direct Debit helps keep your payments up to date and on track, with very little effort. Never forget to pay a bill again!
Paying by Direct Debit also makes it easier to split your bills into even payments throughout the year. This makes it simpler to budget for your energy bills.
Got any questions? Here’s everything you need to know about how to set up a Direct Debit, and how it all works.
3. Make a top-up payment
If you’re using more energy than usual, and don’t want to pay a lump sum at the end of your contract, you might choose to make a one-off payment. You might also choose to make a top-up payment to bring your account out of a negative balance.
Top-up payments help to keep your account in a positive balance, so you won’t have any surprise bills later. If you still have a positive balance when you leave OVO, we’ll refund it back to you.
4. Take a meter reading
Meter readings are the best way to keep your account up-to-date and your bills accurate.
Sending us regular meter readings helps us know exactly how much energy you’ve used. This means we can charge you for exactly that amount. When we don’t get meter readings from you, we have to estimate your bills.
5. Keep an eye on your energy with the OVO Energy app
With the OVO Energy app, you can access all your energy bills and statements on the go. Making changes to your account and sending us meter readings has never been easier.
6. Add yourself to the Priority Services Register
Are you, or is someone in your property, classed as vulnerable? (This could be because you’re over 65, or have children under 5, or you’re pregnant, for example.) Perhaps you need support from us, for medical reasons or otherwise?
We offer extra practical support to our members that need it. All you need to do is sign up to our Priority Services Register. It's free, and allows us to make sure you’re getting the helping hand you need.
Struggling to keep up with your energy bills?
We’re always here to lend a hand if you need us. If you’d like to talk to a member of our team about setting up a manageable payment plan, please get in touch.
You can speak to our friendly team via web chat, or by calling 0330 303 5063 (Monday-Friday 8am-6pm).
Got any questions about all this? This handy leaflet from the Citizens’ Advice Bureau shows who to call for helpful, impartial advice about your energy use.