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How we use our energy to make your energy better

You said you’d like to see a few improvements, so our team set about making them – using clever tech, hard graft, and coffee. A lot of coffee. It might not look like a lot, but these little tweaks can make managing your energy much, much easier.

 

Briar gets your voice heard

We can’t make a change for you if we don’t know about it in the first place. That’s why it all starts with our ‘Queen of Listening’, Briar.

What three words best describe you?

Customer, enthusiastic and gusto

What do you do?

I’m a Customer Insights Manager, so I look after customer surveys and act as the voice of the customer within OVO.

What does that mean?

I’m here to understand your problems and relay them to the right teams, who will step in and help.

 

Gabby made things clearer

What do you do?

I’m a Product Manager looking after My OVO, our online account management system.

What’s your favourite food?

Pizza

What was Briar’s feedback?

Although customers love My OVO, they weren’t clear on what they needed to do, and when.

What did you change?

We created an ‘action centre’ that personalises content for each individual, so they don’t waste time hunting for info about specific topics. It also lets them know when to do things like take a reading, or book a smart meter installation.

Log in to My OVO

 

Darran brings you midnight support

What do you do?

I oversee our online forum, which connects OVO customers with each other.

If you could be an animal, what would you be?

I'd have to say a monkey; they’re intelligent, quick learners, and adaptable, which is what I need to be to be able to react and adapt quickly to our customers' needs.

What was Briar’s feedback?

Customers couldn’t get non-urgent help outside our call centre hours. They also seemed to enjoy sharing ideas and helping each other on social media, but Facebook and Twitter didn’t make this very easy.

What did you change?

We launched a 24/7 online platform to connect OVO customers; allowing them to ask energy-related questions, and share fast, honest answers.

 

Visit the forum and get involved

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 06/06/2017, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 06/06/2017, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 03/11/2016 and 06/06/2017. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year for customers paying by advance direct debit.  The OVO Interest Reward is paid monthly based on   number of days in credit and the amount left in your account after you’ve paid your bill,  and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

uSwitch's Energy Supplier of the Year: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

Which?: Achieved the highest score of 78% in the Which? Satisfaction Survey conducted in September and October 2016.

Pay Monthly unit rates

PAYG unit rates

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