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Winners – UK National Contact Centre Team of the Year

Nothing makes us happier than knowing we’re treating our customers brilliantly. So, as you can imagine, we were over the moon to be awarded ‘UK National Contact Centre Team of the Year' at the UK National Contact Centre Awards.

This is the “Oscars” of the contact centre world, and this particular award is by far the biggest award of the night. It’s not something you can enter either – you simply get picked.

The judging panel spent a whole day at OVO HQ with our Customer Services Team – in the same way they would have done with other organisations – and decided that the people in our call centre were the best role models in the industry.

As our Customer Services Director Justin Haines says: “It’s an amazing achievement for everyone who works in our Customer Services Team and I would like to thank them all.”

Individual talent

We were also really proud that five people from OVO were finalists in five categories:

  • Andy Cook – Contact Centre Manager of the Year <100 seats.
  • Sharon Dawson – Contact Centre Manager of the Year >100 seats.
  • Luke Howells – Team Leader of the Year.
  • Hannah Dean – Team Leader: Rising Star of the Year.
  • Fran Corke – Recruitment Champion of the Year.

Both Hannah and Fran won silver in their categories, which is excellent and well-deserved.

“I'm absolutely delighted with my award,” says Hannah. “It was totally unexpected, which just made it all the more exciting. However, this isn't something I earned by myself. I'd really like to thank my team, peers and managers for all of their help in steering me in the right direction!”

Fran was equally humble about her silver award, saying, “I'm really proud of this accolade. It's a reflection of the team effort between Customer Care and HR, as we work together to recruit fantastic individuals to deliver a great service to our customers.”

High fives all round!

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O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 23/08/16, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 23/08/16, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

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