Last year, mugs were raised and biscuits dunked when OVO won 10/12 awards in the uSwitch Energy Customer Satisfaction Report. It felt pretty amazing to accelerate from fledgling start-up to the UK’s top energy company for customer satisfaction in just six years. And this year, the news was even more exciting...
The results came out in December – and we were delighted to discover that OVO topped the table in 11 out of 12 categories. Better still, we received a jaw-dropping overall score of 93% – uSwitch’s highest ever.
The team at uSwitch said:
“For the second year in a row OVO has scored highest, with a satisfaction score of 93%; this is the highest customer satisfaction rating ever recorded in the ten year history of uSwitch's Energy Awards!”
We’re particularly proud of our performance because uSwitch ratings come straight from the people who matter most to us: customers.
uSwitch surveys more than 5,000 energy consumers, asking their opinions across 11 categories: from switching to customer service, meters to reward schemes. The scores are then added up to reveal what’s known as the "overall customer satisfaction" scores.
So that’s OVO coming out top Overall Satisfaction, Likely To Recommend, Value For Money, Best Deal For You, Customer Service, Billing Services, Meter Reading Services, Online Services, Energy Efficiency, Transfer Process, and Green Services.
Our new category win – energy efficiency – is the result of lots of hard work at OVO HQ. We’ve been making a concerted effort to help you save energy (and money) in the past 12 months with a range of measures including lots of free help and advice.
Lanie Sibley, Content Manager says:
“OVO Answers gives customers the information they need, when they need it. From ideas to improve energy efficiency through to help giving meter readings, it’s another way we’re trying to make a complicated utility simpler and easier for customers.
The only area we didn’t top the table was Rewards and Incentives. It’s food for thought for next year, but – to be honest – OVO was founded with the intention of helping to make the energy market a better, fairer place. So keeping prices low and customer satisfaction high will always be our top priority.
More broadly speaking, we’re really pleased to see that the energy sector as a whole is becoming a fairer place for consumers.
Justin Haines, OVO’s Customer Service Director says:
“Energy customers have been getting a raw deal for too long, being overcharged and underserved. We’re delighted that this year’s results not only show we've improved, but also that there’s a genuine shift in our industry towards better service across the board. It's been a long time coming and there is still a lot of work to do but this signal shows the market is finally waking up and taking action.”
If there’s more we can do to make you smile, we’d love to know – it’s easy to get in touch. And if you’re loving OVO service and prices, why not tell your friends?
Introduce your friends and family to OVO, and if they choose to switch, we’ll say thank you with a £25 Amazon Gift Certificate each. It takes minutes, and there’s no limit on rewards – so next year’s Christmas shopping could be on OVO!
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.