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Discover why we're different

By OVO energy Monday 06 July 2015

Energy – it’s been in the news a little recently. So what’s all the fuss about?

For us it comes down to getting a better, fairer deal for your energy. Something the majority of people are missing out on because they've been stuck with the same supplier for years.

We've been going for six years and have almost half a million happy customers. Here's what we bring to the table:

Transparent pricing, 3% rewards and no exit fees

We keep a beady eye on wholesale electricity and gas prices, buy smart and pass on the savings to you through our energy plans. This (and keeping our running costs as low as possible), is how you get the right mix of cheaper, greener energy. You can find out more about it here.

We also give you our 3% OVO Interest Reward* on credit in your account. What's more, there are no exit fees for our plans.

We're making greener easier

As of April 2015, all our energy plans are at least 33% renewable power and our Greener plan goes the full 100%. You can find out about our Greener plan here

We’re also passionate about giving young people across the world a brighter future. Through OVO Foundation we support inspiring organisations with smart ideas, launch pioneering projects and volunteer for 1,000s of hours each year in our local communities. 
Every OVO customer has the opportunity to support the Foundation and when OVO customers make a monthly donation, we match that amount - doubling our power to create positive change.

You can read more about our work here.

Big service not big profits

No matter which plan you're on, we'll always put you first. You can pick from speedy online account management through My OVO, 24/7 or, if you're on our Better, Simpler or Greener Energy plans, our top-notch, Bristol-based customer service team. They're a lovely bunch - and no question, problem or request is ever too big, or too small.

Innovation

Energy's been a little starved of innovation. That's why this year we turned the Pay as You Go market on its head with the launch of PAYG+. Goodbye to the meter key and top up trips at the corner shop, hello to managing your energy on your smartphone from the comfort of your sofa or on the go.

Don't just take our word for it

We're the only Which? recommended energy supplier and we won 10 out of 12 uSwitch awards in 2014. Find out what some of our customers are saying here.

If you think you might be one of the people not getting a fair deal on your energy, why not get a quote? You've got nothing to lose and potentially a lot to gain...

Legal terms and conditions

*3% interest - Calculated at 3%/yr, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: www.ovoenergy.com/coreterms2014  

Only 11% of people switched last year: 11% of people in the UK switched energy supplier in 2014 - Quarterly Domestic Energy Switching Statistics (QEP 2.7.1) (Department of Energy and Climate Change, 18/12/14) According to the Competition and Markets Authority (here), between 50-90% of UK households are on a 'Big Six' Standard Variable Tariffs (SVT). 

As of 09/06/15, these customers could save on average £225 per year by switching to OVO's Better Energy Tariff. This may go up or down. Figure based on the estimated annual cost of OVO's 12-month fixed Better Energy tariff for a dual fuel, medium user (3,200 kWh electricity and 13,500 kWh gas), paying in advance by direct debit and including the online discount.

Comparisons made against the average of the Big Six's SVT rates for customers paying through direct debit - cheaper tariffs may be available. The 'Big Six' are British Gas, Npower, E.On, EDF, Scottish Power and SSE.

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O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 23/08/16, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 23/08/16, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

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