OVO Coronavirus Hardship Scheme: helping those who need us most

08 April 2020 | OVO Energy

Today we’re launching The OVO Coronavirus Hardship Scheme to support those who can’t pay their energy bills because of the effects of coronavirus. 

Times are tough right now. Over the last few weeks our lives have been disrupted like never before. Many of us are finding life hard. And many of us are struggling to pay our bills because of the effects of coronavirus. 

At OVO, we want to do everything we can to help.

That’s why we’ve made up to £50 million available to help those members who’ve been impacted the most. It’s part of our commitment to help everyone we can to keep their lights on during this incredibly difficult time.

The OVO Coronavirus Hardship Scheme will help those who need us most 

We’ve designed it to support OVO members who simply can’t pay their bills because they’ve been financially impacted by coronavirus. 

If this sounds like you, you’ll be able to apply to the scheme to reduce your Direct Debit payments for a 3-month period. Then, once the world feels a little more normal, we’ll work out a manageable plan that allows you to pay it back later, a little bit at a time. 

The scheme launches today  

Details of who can apply, and how, are available on our website here. But we’d urge you not to apply unless you really need support. This means we can direct help to those who are really struggling. 

We know there isn’t a one-size-fits-all solution to this crisis 

So we’ll be offering different levels of support based on your individual situation. If you’re in severe financial hardship, you’ll be able to apply to the scheme, and our team will talk you through the options. 

Keeping everyone supplied with energy throughout this crisis will take more than this scheme. That’s why we’re also working with other suppliers and the energy regulator, Ofgem, to see what the whole industry can do to help. We’ll keep you updated with any news.  

These brilliant organisations are also here to help

If you’re able to pay for your energy, but you want some extra advice on future-proofing your finances, these organisations all offer brilliant energy-saving (and money-saving) help and advice. 

Citizens Advice offers free and impartial advice. 
Energy Saving Trust has lots of free practical help with cutting your energy use, and bills.
Step Change is a debt advice charity that can give you free help and advice. 
Centre for Sustainable Energy can give you free tailored advice on saving energy. 

We’re only taking emergency calls, but we’re here for you in other ways 

As you can imagine, our call centres are extremely busy prioritising members in emergency situations. That’s why we’re asking you not to call unless it’s an emergency, or you need to apply to the OVO Coronavirus Hardship Scheme. We hope you understand. 

You can find answers to lots of your questions in our online Help questions and our coronavirus FAQs. You can also reach out to our community on the OVO Forum. Or get in touch with us on Twitter

We know it’s an overwhelming time, but we’ll keep doing everything we can to support you.

Come, join us

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