Leading independent energy company OVO Energy has welcomed national recognition from top consumer body Which? for providing ‘5 star’ accuracy and clarity in its billing and the best customer complaints handling in the industry.
In the 2011 Which? Switch Consumer Satisfaction Survey, released this week, OVO is ranked as one of the best value smaller energy providers and voted among the UK’s top gas and electricity suppliers for customer service.
OVO Energy’s collective score was 76 per cent, based on customers’ overall satisfaction and their likelihood of recommending OVO to a friend. Within a number of areas of Which?’s survey, the energy supplier scored consistently strong marks, with Which? applauding the company as “one of the best value smaller providers”.
Stephen Fitzpatrick, OVO Energy’s Managing Director said:
“We are very pleased with this year’s results which show that our dedication to improving standards and quality for consumers in the energy market is having a real effect. These results show that we’re doing a good job but we know we don’t always get it right. We know there’s more work still to do to ensure we provide exceptional levels of customer service in every area of our business and we greatly value the feedback we have received from our customers so far. This feedback continues to help us consistently improve our service as we grow quickly."
“OVO Energy is committed to raising the bar in service, fair pricing and transparency across the industry, putting our customers at the heart of what we do to offer cheaper, greener and simpler energy.”
In 2011, OVO Energy achieved steady growth, and has doubled customer numbers to 70,000 since the last Which? Switch survey.
To read the full 2011 Which? Switch Consumer Satisfaction Survey visit http://www.which.co.uk/switch/energy-suppliers/best-and-worst-energy-suppliers
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.