OVO makes customers feel loved again on Valentine's day!

By Anna-Lucy Terry Friday 14 February 2014

This Valentine’s Day, OVO Energy, the UK’s cheapest energy supplier, has taken customer service to a whole new level as part of its #feellovedagain (feel loved again) campaign. A team of staff from the company serenaded the public with a bespoke song to bring some love to the daily commute on Friday 14th February.

Stephanie Faulkner and Kat Bradshaw-Smith who work in the customer services department at the independent energy supplier’s Bristol offices are both part-time singers and they were accompanied on guitar by OVO staff member Chris Lanyon. The trio showcased their talents to passing commuters at Waterloo station in London, who were showered with Valentine’s gifts from the OVO team.

In recent years, with extortionate price hikes, profiteering of the Big Six and poor customer service, consumers have become increasingly disenchanted by the energy giants and the public has fallen out of love with the energy sector. However, challenger to the Big Six and consumer champion, OVO Energy, is aiming to bring the love back into energy this Valentine’s Day with a serenading duo that shows the public that there is reason to energy.

Charlie Smith, Marketing Director, OVO Energy said: “OVO is dedicated to providing a fair, honest and transparent pricing with customer service that is second to none. We pride our selves on having the most talented staff in the energy sector who are never afraid to go above and beyond the call of duty. I’m delighted that we’re able to champion some of the fantastic musical talent within the company to give commuters a little love through music.”

If Stephanie and Kat’s romantic Valentine’s gig proves a success, OVO will take love on the road with a regional tour that visits cities with the most dedicated OVO customers including Guildford, Brighton, Bournemouth, Southampton and Norwich .

OVO Energy, which in October shone a spotlight on the unsubstantiated price hikes of Big Six, is today launching a consumer campaign to encourage consumers to ‘Feel Loved Again’ by switching their energy provider. Many British consumers have longstanding relationships with their energy suppliers, and in the past, customers have lost out to the tune of billions and put up with terrible customer service because of their unquestioning loyalty.

Smith said:  “We’re urging customers to take a long, hard look at their energy supplier. Most households have been with their suppliers for many years, but like any relationship, if it’s not working, then it’s time to move on.”

The company has injected it’s own witty and humorous personality into a print and national TV campaign that plays on relationship break-ups and urges the public to re-evaluate their relationship with their energy provider to ‘Feel loved again’ this Valentine’s Day.

OVO’s first national TV campaign, which airs on ITV on Friday 14th February, sees couples in a marriage counseling scenario ‘breaking-up’ with their energy supplier in a twist on the traditional Valentines Day fare.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

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1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 20/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of Simpler tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 20/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

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33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply:

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

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