OVO was founded with the intention of helping to make the energy market a better, fairer place. From day one we've done everything in our power to put our customers first, to make their energy experience as easy, stress-free and enjoyable as we can.
That’s why we’re overjoyed by the news that we’ve topped ten out of twelve categories at the uSwitch Energy Awards. It was the first time we’ve been eligible for the awards - which are based on a report canvassing 5,300 energy customers - and we’re thrilled to have done so well. We topped the polling in the following categories: Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Meter Services, Online Services, Green Services and Transfer Process.
Most excitingly for us, we were also awarded the top rating for Overall Customer Satisfaction, with our rating of 86% being the highest ever in the nine years that uSwitch has been running the awards. This is a lovely indication that we're on the right track when it comes to offering our customers a better energy experience.
We know that there’s still a lot of resistance to switching suppliers in a market that has been dominated by the same old names for so long, so it means the world to us that those customers that have taken a chance on us feel well rewarded. We hope that these results will encourage more people to take the plunge and switch in search of the deal that is best for them.
“OVO was built around our customers.” says our MD, Jason Sharpe. “From day one, we’ve set out to do things differently: to keep things simple and to treat our customers with fairness and honesty. Giving them the best possible experience is the most important part of the work that we do each and every day.”
“We’re delighted with this result – to be awarded first place in ten of the 12 uSwitch customer satisfaction categories is incredibly humbling. We want to thank our customers for believing in us and our team for giving their all each and every day."
At the end of the day we don't do what we do for the accolades, but the fact that these awards reflect the attitudes of energy customers means a great deal to us, and we will use them as inspiration to spur us on to future improvements.
So thanks to all you OVO-ers out there. We'll continue to work hard for you, and hopefully we can do even better next year!
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 23/08/16, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 23/08/16, but may go up or down.
3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/
95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.