OVO PAYG energy is now Boost - a new brand dedicated to giving
pre-pay energy users the attention they deserve.
Why has OVO PAYG energy become Boost?
Put simply, we wanted to improve the PAYG experience for thousands of people. We started doing this when we invented a PAYG energy app. It gave people the freedom to top up their meters from their smartphones anytime, anywhere.
Now we’re going one step further...
We want to bring PAYG users, like you, a dedicated PAYG team who are totally focused on making your life easier. How? By offering even better service and developing exciting new products and services too.
How will I benefit?
Boost is a part of the OVO family, which means you’ll still speak to the same award-winning team – but you’ll have special PAYG experts on-hand to help you. There will be new phone numbers to call, a shiny new website and a new Boost app (if you already have a smart meter).
In short: lots of things will stay the same. Like your info, for instance. That’ll still be looked after safely by the same team using the same systems.
Oh, and there’s more good news…
With the government’s winter price cap, we’ve dropped our PAYG rates too. So you can settle into Boost on new, lower prices (effective from 29th September 2017). See our rates.
Absolutely nothing. We’ll handle everything at our end, but we’ll send you emails and/or letters to keep you in the loop. At some point (if you’re a Smart PAYG+ customer) you’ll need to download a new app, but we’ll tell you when. For now, you can keep using the OVO app.
Yes. You can switch now if you’re on an OVO variable plan with no contract (but if you’re on a ‘fixed’ 12 month contract you’ll have to wait until it ends). At Boost, we don’t believe in tying people down with contracts. So try us risk-free – and leave anytime if you don’t love us.
Yes, same company, but a bit more than a name change. We’ve also changed our teams so that Boost will be run by PAYG specialists or experts (whatever you want to call them). They’re here to make your experience better, and bring you exciting new products and services too.
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