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Core Terms & Conditions 2014

Please click here if you joined or renewed after 3 March 2015

 

1. Introduction

1.1. “We” are OVO Electricity Limited (when we are selling you electricity) or OVO Gas Limited (when we are selling you gas). Related expressions like “us” or “our” should be read accordingly. Our address is 1 Rivergate Temple Quay, Bristol BS1 6ED.

1.2. “You” are the person who either signed-up to take a Supply from us, or is the owner/occupier of premises at which a Supply is being taken from us.

1.3. “Direct Debit” means either a Flexible Direct Debit or a Standard Direct Debit.

1.4. A “Fixed Plan” is either our Greener Energy, Better Energy or PAYG Energy plan.

1.5. “Flexible Direct Debit” is a Payment Method where you are allowed to set the amount of your direct debit between 75% and 150% of the Recommended Direct Debit.

1.6. The “Payment Method” is the way you choose to pay your bill under clause 5, which could be Standard Direct Debit, Flexible Direct Debit, Prepayment Meter, cash, cheque or postal order.


1.7. “PAYG Plus” enables you to top up your Smart Meter by text, app or online.


1.8. “Prepayment Meter” means a meter that has to be topped-up in advance using a prepayment card or prepayment key provided by us, whether or not the meter is being used to recover an overdue debt. If you have signed up to our PAYG Energy plan, your Prepayment Meter will normally be a Smart Meter in “smart” mode (see section 3.3 below).

1.9. Your “Recommended Direct Debit” is the amount shown as the recommended direct debt in MyOVO.

1.10. A “Security Deposit” is an amount that we might ask you, in certain circumstances, to pay as security for payment of charges under this contract. It isn’t put towards your bill unless you don’t pay on time, and it’s kept in an account separately from our money but mixed in with other customers’ Security Deposits.

1.11. “Simpler Energy” means our current tariff of that name. This is an evergreen tariff under which the prices are subject to change on 30 Working Days’ notice from us.
1.12. A “Smart Meter” is a meter that contains a mobile SIM card, and when in “smart” mode allows us to communicate directly with the meter for a number of purposes including: monitoring and billing, updating your tariff, and disconnecting or reconnecting the meter (where we’re allowed to do so by law).

1.13. “Standard Direct Debit” is a Payment Method where we set the amount of your direct debit. 

1.14. The “Supply” is the sale by us to you of gas or electricity via a gas transportation network or an electricity distribution network (as applicable), and related expressions should be construed accordingly.

1.15. The “Termination Fee” is £30 for each fuel (gas/electricity) you receive from us as part of the Supply.

1.16. A “Working Day” is any day other than a Saturday, a Sunday, Christmas Day, Good Friday or a bank holiday. 


2. Starting your contract with us

2.1. Your contract starts from when we agree to take over your Supply, or when you start to take a Supply from us: whichever happens first. Sometimes, the Supplies of gas and electricity can start at different times. If that happens, the contract will start for gas and electricity separately, on the date when you started to receive the relevant Supply from us.

2.2. You promise that: 

2.2.1. You either own or live in the property where the Supply will be made and you’re allowed to sign up to this contract.

2.2.2. The property where the Supply will be made is connected to mains gas or electricity, or both.

2.2.3. You’ll be using the Supply for domestic purposes. 

2.3. You can cancel your Fixed Plan contract during the first 14 days after it starts the (“Cooling Off Period”). You can do this by email or phone, and we won’t ask you to pay the Termination Fee. 

3. When you switch to us

3.1. You agree that we’re allowed to tell your existing supplier to end your contract with them and to switch the Supply to us.

3.2. We’ll begin the Supply as soon as possible after you sign-up and we’ll let you know when we expect this to happen. The start date for your Supply is an estimate and may be changed for reasons outside our control. We can also change the start date for the Supply if we don’t have all the information we need to complete your switch (including the answers to any questions we’ve asked you about it) or you ask us to start making the Supply at a later date. If you’ve signed up to our PAYG Energy plan, we may not be able to start your Supply until your Prepayment Meter is installed (see section 3.3 below). If the start date for your Supply changes, we’ll do our best to let you know the reason for the delay and when we estimate the new start date to be.

3.3 If you’ve signed up to our PAYG Energy Plan:


3.3.1 You agree that we can enter your property and install a Prepayment Meter. We’ll install your Prepayment Meter on a date we agree with you, which will normally be no later than 21 days after your Cooling Off Period ends (see clause 2.3), unless you agree a later date. If you agree a later date, you’re also agreeing that the Supply won’t begin until at least that date.


3.3.2 We can cancel the agreed appointment for installation of your Prepayment Meter if we don’t have all the information we need for the installation (including the answers to any questions we’ve asked you about it) or for reasons beyond our control. If the installation appointment for your Prepayment Meter is cancelled, we’ll do our best to let you know the reason for the cancellation and seek to agree a new installation date with you, which may be after the 21 days referred to in clause 

3.3.3 You agree not to cancel or reschedule your installation appointment without giving us 2 Working Days’ notice. If you don’t give us notice, you must pay us a cancellation charge if we ask you to. If there’s no-one aged 18 or over in the property when we attend to install your Prepayment Meter, we can treat this as you having cancelled your appointment without notice.


3.3.4 You must pay us for any work we carry out beyond that normally required to provide, configure, install or operate a Smart Meter or other Prepayment Meter in accordance with normal industry standards. We’ll tell you the charges before we do the work and we won’t start the work until you’ve paid us. You must also pay us extra charges (which we’ll notify to you) if you ask us to install a Smart Meter that exceeds the specification currently approved by the Secretary of State; we won’t install the meter until you’ve paid the extra charges.


3.3.5 We may agree to take over your Supply before your Prepayment Meter is installed if you already have a meter that is compatible with our PAYG Energy plan. You acknowledge that if we do this, we can charge you (or deduct from your charges as appropriate) an amount to reflect the costs of using your existing meter until your Prepayment Meter is installed. This will change the unit rate and standing charge on your tariff to our current PAYG Energy rates (including an online discount). Once your Prepayment Meter is installed you will be returned to your chosen PAYG Energy tariff for the remainder of your Fixed Plan.


3.3.6 Your Smart Meter won’t automatically share information with us. The documentation given to you when the Smart Meter is installed will show how to “opt in” to information sharing. You acknowledge that unless you “opt in”, certain functions may not be available using your Smart Meter.


3.3.7 And you’ve only asked us for a Supply of either gas or electricity, you authorise us to contact your other gas or electricity supplier (as applicable) so we can discuss the best way to install your Prepayment Meter.


3.3.8 And for some reason we can’t install a Smart Meter for gas, we’ll still make the Supply for both fuels but we’ll install a gas Prepayment Meter that isn’t a Smart Meter. We’ll let you know if this happens. Unfortunately, if we can’t install an electricity Smart Meter, we can’t install a gas one.


3.3.9 You agree we can turn off your gas and/or electricity supplies in order to install your Prepayment Meter, and that it’s your responsibility to ensure any gas and/or electricity appliances are switched off so that they are not damaged when the supplies are switched off or restarted.


3.3.9 And we can’t get your Smart Meter to work in “smart” mode, we may decide to operate it without “smart” mode enabled. If we can’t get your Smart Meter to work at all, we can put your original meter back instead. However, if we’re replacing your original meter because it’s too old, we’ll replace it with a newer version.


3.3.11 We’ll also provide you with an in-home display (“IHD”) or a customer access device (“CAD”). If the IHD or CAD stops working within 12 months of our providing it to you, we’ll repair or replace it without charge provided it didn’t stop working because of something you did, or failed to do. Otherwise, you must pay us the amount we invoice you for replacing or repairing your IHD or CAD.

3.4. We aren’t responsible for any charges you have to pay your old supplier because the start of your Supply is delayed for reasons given in clauses 3.2 and 3.3 above. You are responsible for any termination fees payable to your old supplier.


3.5 If you’ve got, or are diagnosed with, a medical condition that means you have to use any electrical medical equipment, you must let us know as soon as possible. If you sign up to our PAYG Energy plan, it is your responsibility to ensure that you do not run out of credit on your Prepayment Meter and that your Prepayment Meter does not disconnect itself.

4. Paying for the Supply


4.1. Up to date information on all our tariffs can be found here for PAYG Energy http://www.ovoenergy.com/OvoPAYGRateTable.pdf and here for all other tariffs http://www.ovoenergy.com/energy-plans/home/ 

4.2. You are responsible for paying for the Supply until your contract with us ends.

4.3. If you have a meter other than a Prepayment Meter, you must pay the amount shown on your bill in accordance with your chosen Payment Method. We’ll calculate your bill using:

4.3.1. the gas/electricity you’ve consumed in kilowatt hours (kWh), 

4.3.2. a standing charge, for each “meter point reference number” or “meter point administration numbered” registered to your property,

4.3.3. if you’re on a Fixed Plan, the charges that applied to your Fixed Plan on the date you signed up, 

4.3.4. if you’re on our Simpler Energy plan, the charges that applied to Simpler Energy for the period in which you consumed the gas/electricity.

4.3.5. any up-to-date meter readings you’ve given us or, if you haven’t given us an up-to-date meter readings, estimated meter readings (using industry standard methods).

4.4. If you have a Prepayment Meter, you must top-up your meter in advance in order to receive the Supply. The amount you top-up by will be reduced based on:

4.4.1. the gas/electricity you’ve consumed in kilowatt hours (kWh), 

4.4.2. a standing charge, for each “meter point reference number” or “meter point administration numbered” registered to your property,

4.4.3. if you’re on a Fixed Plan, the charges that applied to your Fixed Plan on the date you signed up, 

4.4.4. if you’re on our Simpler Energy plan, the charges that applied to Simpler Energy for the period in which you consumed the gas/electricity.

4.5. If you’re using a Prepayment Meter:


4.5.1 we can add £0.1361/day to your chosen tariff to reflect the cost of the Prepayment Meter (except if you’re already on PAYG Energy, where it is built into the tariff).


4.5.2 And you are not signed up to PAYG Plus, you can top-up by a minimum of £5 and a maximum of £49 per transaction. If you are signed up to PAYG Plus, you can top-up by a minimum of £10 and a maximum of £99 per transaction.


4.5.3 we will get charged a transaction fee every time you top-up. You must pay us that transaction fee back if we ask you to.


4.5.4 you must pay for a replacement top-up card if yours is lost or damaged, and we will tell you the cost in advance.


4.5.5 and your top-up card isn’t working, or has been lost, you must use the 20-digit code you were given when you purchased your credit in order to top-up your meter (or you can contact us to remind you of the code).

4.6. We’ll add VAT to all our charges at the appropriate rate.

4.7. If you ask us to test the accuracy of your meter, you must pay us an amount to cover the cost of the work being carried out. We’ll tell you what this amount is at the time, and we’ll provide a breakdown of the costs if you ask us for one. If the National Measurement Office decides that the meter is operating outside of the statutory limits, we’ll refund the payment to you. 

4.8. If we ask you to, you must pay us any reasonable costs we have to pay because you failed to meet the terms and conditions of this contract. 

5. Payment Options

5.1. You can choose to pay by any Payment Method on your chosen plan, except that the PAYG Energy plan requires you to have a “smart” Prepayment Meter. If you sign-up to the PAYG Energy plan, you acknowledge that you are asking to pay by “smart” Prepayment Meter.

5.2. If you are not following the rules for your chosen Payment Method, we can change your Payment Method without your permission after 7 Working Days’ notice.

5.3. If you’re having trouble paying for your Supply or repaying any debt, you should contact us immediately to discuss ways to save money and the payment options available to you.

5.4. If you agree to pay by Flexible Direct Debit:

5.4.1. you must already be one of our customers and have received at least one bill from us.

5.4.2. you won’t be able to have “statements on demand”.

5.4.3. you must pay us by direct debit in advance each month for the Supply.

5.4.4. your direct debit must be for an amount between 75% and 150% of the Recommended Direct Debit.

5.4.5. your direct debit amount will be shown on your bill, and you agree to contact us before the direct debit is taken from your bank account if you believe your bill is incorrect.

5.4.6. we will issue your bill at least 10 Working Days before the direct debit is due to come out of your account, but we can still take the direct debit to cover the amount of your bill even if your bill is late.

5.4.7. we will carry any credit balance forward to the next month’s bill.

5.4.8. You must give us an up-to-date meter reading for the Supply every 90 days.

5.4.9. you must keep your account in credit (by paying in advance) or owe us less than half of what we’ve calculated as being your expected annual bill. 

5.5. If you agree to pay by Flexible Direct Debit and your bill is for more than your direct debit amount, we will use any credit balance in your account to pay the difference. If there is still an amount outstanding on the bill after we use your account’s credit balance, we can increase the amount of your direct debit to cover the difference (but the amount of your direct debit will never be more than 150% of the Recommended Direct Debit). If there is still an amount outstanding on your bill after we increase the amount of your direct debit, the outstanding amount will be carried forward to the next month’s bill.

5.6. If you agree to pay by Flexible Direct Debit and we have to increase your direct debit to 150% of your Recommended Direct Debit three months in a row, we can change your Recommended Direct Debit – this will affect the range of direct debit amounts you can select. 

5.7. If you agree to pay by Standard Direct Debit:

5.7.1. you agree to pay us by Direct Debit in advance each month for the Supply.

5.7.2. your Standard Direct Debit amount will be based on the amount of energy we think you’ll use during your contract, and we can increase the Standard Direct Debit amount by up to 25 % to cover additional usage in the winter months.

5.7.3. we aim to review your Standard Direct Debit at least twice a year, to make sure you are paying enough to cover the energy you use, or offer to reduce your Standard Direct Debit if it’s too high. We will not reduce your Standard Direct Debit payments unless we have up to date meter readings for your account.

5.7.4. during the winter months, we may increase the amount of your Direct Debit to an amount that we reasonably anticipate will cover your bill.

5.7.5. your direct debit amount will be shown on your bill, and you agree to contact us before the direct debit is taken from your bank account if you believe your bill is incorrect.

5.7.6. we will issue your bill at least 10 Working Days before the direct debit is due to come out of your account, but we can still take the direct debit to cover the amount of your bill even if your bill is late.

5.7.7. we will carry any credit balance forward to the next month’s bill.

5.7.8. you must give us an up-to-date meter reading for the Supply every 90 days.


5.8. If you agree to pay by cash, cheque or postal order:

5.8.1. We can ask you to pay a Security Deposit before we begin to process your switch from another supplier and/or begin your Supply. Your contract with us won’t come into effect until we have received the Security Deposit in full. We may refuse to start the Supply until the Security Deposit is paid, or we may stop Supply if we have to use the Security Deposit to pay one of your bills. If the start date of your Supply is delayed because you have not paid the Security Deposit, we aren’t responsible for any charges you have to pay your old supplier.

5.8.2. You can pay using a Prepayment Meter if you would prefer not to give a Security Deposit.

5.8.3. The amount of Security Deposit we ask for will depend on your individual circumstances but will normally be 2 times what we think is the likely value of your monthly bill.

5.8.4. You must pay your bill in full within 30 days of the date shown on the bill.

5.10. If you don’t pay your bill on time: 

5.10.1. we can add the amount of your debt to your next bill.

5.10.2. and we change your Payment Method to a Prepayment Meter, we can add £0.1361/day to your bill to reflect the cost of the Prepayment Meter and we can deduct a contribution towards your debt from any amounts you top-up by.

5.10.3. and your Payment Method is Standard Direct Debit or Flexible Direct Debit, we can charge you £15 for the first missed payment and £25 for each missed payment after that.

5.10.4. you must pay us any bank charges that we have to pay because of cancelled or failed payments. 

5.10.5. we can install Prepayment Meters at your property under warrant from the Magistrates’ Court (or Sheriff Court in Scotland) without your permission.

5.10.6. we can temporarily suspend or permanently disconnect the Supply under warrant from the Magistrates’ Court (or Sherriff Court in Scotland) without your permission. 

5.10.7. we can charge you interest at 4% per year above the current Bank of England bank rate, which will be charged on the total amount you owe (including VAT) until you pay the overdue amount plus interest.

5.11 If you have a Prepayment Meter and it has a negative balance:
5.11.1. we we can deduct a contribution towards your debt from any amounts you top-up by.

5.11.2 And you’ve used up your emergency credit, you must top-up so that the meter is in credit by at least £1.00 (plus the amount of any debt repayment amount) before the Supply will re-start.

5.11.3 you acknowledge that your meter will disconnect itself.


5.12. If you would like a refund:

5.12.1. our Refund Policy (www.ovoenergy.com/refundpolicy) will apply. 

5.12.2. we can increase your Standard Direct Debit or Flexible Direct Debit payments to cover the energy we think you’ll use during the winter months.

6. Online discount

6.1. With all of our Payment Methods, you’ll receive a total discount of £30.00 per year per fuel if you agree to manage your account online. The total of £30.00 per year per fuel gets added to your account on a daily basis, as £0.0822 per day.

6.2. If you agree to manage your account online, you’re agreeing that you’ll only contact us, or make enquiries or changes to your account, using MyOVO or the OVO App unless there’s an emergency or if you can’t carry out the requested action using MyOVO or the OVO App. This clause 6.2 does not apply to the PAYG Energy plan unless you are also signed up to PAYG Plus.

6.3. If you’ve agreed to manage your account online but you don’t follow the rules, we can take your online account management discount away for future bills. But if you can’t follow the rules on a particular occasion for reasons beyond your control, we won’t take your online account management discount away.

6.4. If you’ve agreed to manage your account online but you ask us for paper copies of bills, you must pay us £5 per quarter (£20 per year) to cover the cost of the extra copies.


7. OVO Interest Reward

7.1. The OVO Interest Reward is only available to customers that pay in advance by Standard Direct Debit or Flexible Direct Debit.

7.2. The OVO Interest Reward is currently calculated as 3% per year and is awarded for each date you are in credit, using the amount of any credit that will be left in your account after you’ve paid your bill.

7.3. We’ll calculate the OVO Interest Reward whenever we produce your bill and we’ll automatically credit the OVO Interest Reward to your account.

7.4. We can change the calculation of the OVO Interest Reward, and can withdraw it entirely, at any time.

7.5. We can’t retrospectively increase the amount of OVO Interest Reward we’ve paid if you ask us to issue a new bill (eg. you give us an updated meter reading).

7.6. Your OVO Interest Reward is capped at 12 times the amount of your current direct debit amount.

7.7. You’ll only receive OVO Interest Reward while you’re taking a Supply – it’s part of your energy contract. You mustn’t make payments into your account just to receive the OVO Interest Reward.

7.8. If we think you’re making payments into your account just to receive the OVO Interest Reward, we’ll refund the extra amounts to you and we may withhold payment of the OVO Interest Reward on those amounts.


8. Moving house

8.1. If you’re moving and you ask us to provide a Supply at your new home, we’ll cancel your existing contract with effect from the day you move out and we won’t charge a Termination Fee. We’ll then set up a new contract for the new property, which will take effect from the date you move in.

8.2. If you’re moving house but you don’t ask us to provide a Supply at your new home, your contract will be cancelled on the day you move out (if you tell us at least two Working Days before you move). If you tell us after you’ve moved, your contract will be cancelled two Working Days after you tell us. If you don’t tell us you’re moving, your contract will be cancelled when the new owner or occupier starts taking a Supply at the property. 

8.3. If you’re moving house, you must tell us within 28 days after you move out.


9. Changes to your Contract

9.1. We can change your contract if we think it’s necessary to comply with the law or any rules, orders or guidance that we are legally required to follow.

9.2. We can change your contract for legitimate business reasons.

9.3. We will not change the prices you pay under your contract while you are on a Fixed Plan.

9.4. If we make changes to this contract that are disadvantageous to you, we will give you 30 Working Days’ notice to let you know about the changes. If you do not agree with the changes, you can switch to another supplier or start a new plan with us, both without a Termination Fee. This doesn’t apply if we change your Payment Method in accordance with this contract or if you automatically move onto our Simpler Energy plan. If we hear from your new supplier within 20 Working Days after the change takes effect, or if you enter into a new plan with us in the same period, we’ll keep your prices the same until you switch or start the new plan (as applicable).

9.5. If you’re switching for any reason, we can block the switch if you owe us more than £200 unless your new supplier agrees to take on the debt or if you pay us within 30 Working Days of receiving notice that we’ve blocked your transfer. 

9.6. If you ask us, we can add another person to your contract so that they can administer your account on your behalf. We can’t make that person financially responsible for your Supply unless they agree to it and they tell us themselves.

9.7. If you’re not using the Supply for domestic purposes, or if you use more than 73,200kWh of gas per year, we can automatically move you onto what we consider is the appropriate non-domestic tariff.

9.8. If you are on our Simpler Energy plan and we withdraw it from new and renewing customers, we may move you onto new tariff that is open to new and renewing customers provided that tariff is at least as cheap as Simpler Energy. 


10. Cancelling your contract early

10.1. If you’re not switching, you can still end your Fixed Plan contract early by letting us know 28 days before you want the contract to end. You’ll have to pay us a Termination Fee. By law, you’ll automatically move onto a contract for our variable Simpler Energy plan at the end of the 28 days, unless you’re switching (see clause 10.2 below).

10.2. If you’re switching, you don’t need to tell us yourself - your new supplier will contact us to cancel your contract on your behalf under Ofgem rules. If you’re on a Fixed Plan, you’ll have to pay us a Termination Fee.

10.3. We can end your Fixed Plan contract early if you don’t pay your bills or don’t follow the rules in this contract, and you’ll have to pay us a Termination Fee. If this happens, we have to move you onto a contract for our variable Simpler Energy plan (under Ofgem rules). 

10.4. If you agree to pay by Standard Direct Debit or Flexible Direct Debit and then cancel your direct debit, we can end your Fixed Plan contract early and you’ll have to pay us a Termination Fee. If this happens, we have to move you onto a contract for our variable Simpler Energy plan (under Ofgem rules).

10.5. We can end your Fixed Plan contract early by giving you 28 days’ prior written notice. If this happens, we have to move you onto a contract for our variable Simpler Energy plan (under Ofgem rules).

10.6. You can switch away from Simpler Energy at any time without a Termination Fee.

10.7. If Ofgem gives a “Last Resort Supply Direction” to a gas or electricity supplier other than us in relation to your premises, this contract will end automatically in relation to the fuel specified in the relevant “Last Resort Supply Direction”.


11. What happens at the end of your Fixed Plan?

11.1. If your Fixed Plan ends and you haven’t asked us for a new Fixed Plan, we will automatically transfer you to our Simpler Energy plan until you switch to a new supplier or you start a new Fixed Plan with us. If we hear from your new supplier within 20 Working Days after the change takes effect, or if you enter into a new plan with us in the same period, we’ll keep your prices the same until you switch or start the new plan (as applicable).

11.2. If your Fixed Plan ends and you’ve asked us for a new Fixed Plan, we’ll start a new contract with you for the new Fixed Plan on the date the old one ends.


11.3. If you’ve asked for a new Fixed Plan (clause 11.2) and we lower the price of that Fixed Plan before your new contract starts, we will honour the lower prices if you contact us before the new contract starts.

12. Disconnecting the Supply

12.1. We can suspend or disconnect the Supply if you haven’t paid your bill on time, and we will re-start it as soon as possible once the bill has been paid.

12.2. If we have had to suspend or disconnect the Supply, we can ask for a Security Deposit before we re-start or re-connect it.

12.3. If we ask you, you must reimburse us for the cost of suspending or disconnecting the Supply, as well as the cost for re-starting or re-connecting it.


13. What we’re responsible for

13.1. This contract doesn’t exclude any liability that we aren’t allowed to exclude by law.

13.2. Our liability (including for negligence) is limited to £10,000 for each unconnected event that we’re directly responsible for, or £10,000 in total for any connected series of events that we’re directly responsible for, and which has caused you loss or damage. 

13.3. We aren’t liable for any loss or damage (including negligence) that we couldn’t reasonably have expected would result from breach of this contract at the time you entered into it.

13.4. If we’re liable for a loss caused by a gas transporter or electricity distributor, our liability (including for negligence) is limited to the amount we’re entitled to recover from them on your behalf.

13.5. If we’re required to take action under our gas supply licence, electricity supply licence or any other rules that are binding on us, we won’t be in breach of this contract.

13.6. We can’t guarantee that the Supply will be uninterrupted.


14. Using personal information

14.1. We both agree that we can use your personal data in accordance with our Privacy Policy, which you can find here http://www.ovoenergy.com/privacy-policy/


15. Emergencies and safety

15.1. If you have a gas emergency, you must report it on 0800 111 999.

15.2. If you have an electricity emergency, you must report it to your local electricity distributor – their contact details are here http://www.ovoenergy.com/help-info/emergency/. 

15.3. You mustn’t use the Supply in any way that endangers people or property, or that could interrupt the gas supply of any other property.

15.4. We can restrict the Supply if we think you are using it in a way that is unsafe or if we are required to by any legal or other requirement that is binding on us.


16. National Terms of Connection

16.1. Your supplier is acting on behalf of your network operator to make an agreement with you. The agreement is that you and your network operator both accept the National Terms of Connection (NTC) and agree to keep to its conditions. This will happen from the time that you enter into this contract and it affects your legal rights. The NTC is a legal agreement. It sets out rights and duties in relation to the connection at which your network operator delivers electricity to, or accepts electricity from, your home or business. If you want a copy of the NTC or have any questions about it, please write to: Energy Networks Association, 6th Floor, Dean Bradley House, 52 Horseferry Road, London SW1P 2AF: phone 0207 706 5137, or see the website at www.connectionterms.co.uk.

17. Other conditions

17.1. We can transfer any of our rights or obligations under this contract without your permission.

17.2. You must not transfer your rights or obligations under this contract without our permission. 

17.3. If we need to serve a notice on you in connection with this contract, we will use the postal address and email address you have given us most recently.

17.4. If we post a notice to you in connection with this contract, it will be assumed to have been delivered two Working Days after it was posted.

17.5. If we send a notice to you by hand or by email, it will be assumed to have been delivered immediately when it was delivered or sent to the most recent address we have for you (as applicable).

17.6. These terms and conditions are the entire contract between you and us.

17.7. Nothing in this contract affects our legal rights or powers.

17.8. If any part of this contract is void or unenforceable, the rest of the contract will be unaffected.

17.9. This contract is governed by the laws of England if your property is in England, and in Scotland if your property is in Scotland. If there is any dispute between us, it will be dealt with by the courts of England if your property is England and by the courts of Scotland if your property is in Scotland.

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