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Coronavirus: managing your energy


Over the last few weeks our lives have been turned upside down. Many of us are finding things incredibly tough. And many of us are struggling to pay our bills because of the effects of coronavirus. At OVO, we’re doing everything we can to help.


Coronavirus FAQs: how we're supporting you

To support those who need us most, we’re now only taking emergency calls.
It’s a great help if you can use your online account or our app wherever possible.
You’ll also find lots of answers in these Coronavirus FAQs.
Thank you for understanding. 

Read our FAQs



Help if you’re worried about bills

We don’t want energy bills to be another thing to worry about right now.
So here’s how we can help.

Worried about using more energy than usual?

Now that so many of us are at home all day, it’s hard to keep tabs on our energy use. This energy-saving blog is packed with simple tips to help you shrink your bills. 

Read our blog post

The following organisations also offer lots of brilliant support:

Citizens Advice offers free and impartial advice. 
Step Change is a debt advice charity that can give you free help and advice. 
Centre for Sustainable Energy can give you free, tailored advice on saving energy.
Energy Saving Trust has lots of free practical help with cutting your energy use, and bills.

Struggling to pay and need advice?

We’re working with Tully to offer free online support to OVO members: from financial guidance, to mental health support. 

They also help us to create manageable repayment plans tailored to your situation.

Go to Tully to find out how this works.

Can't pay your bills?

If the effects of coronavirus have left you unable to pay the OVO Coronavirus Hardship Scheme could help.
This is how it works: 

  • You apply by calling us on 0330 303 5063.
  • We work out if we can help, and how much support you need.
  • We reduce your Direct Debit payments for an agreed length of time.
  • When things feel normal again, we ask you to pay us back, a little at a time.

We’ve designed this scheme to help those who need it most. That’s why we’re asking you to only apply if you really need to. 
Find out more


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