Coronavirus: managing your energy

We know it’s a worrying time. To help you, we’ve created answers to the questions we’re being asked the most right now. You’ll find lots of help here. But if you don’t find the answer you’re looking for, you can ask us on Twitter or pick the brains of other members on our forum.

See our main coronavirus help page >

We regularly review our policies to make sure we’re following the government’s latest guidelines – for all areas in the UK.

General questions

If you're worried about paying your bills

Meter readings, smart meters and home visits

EV Charger Installations