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Welcome to Traditional PAYG

OVO Energy welcome Traditional PAYG onboarding new customer

What’s covered? 

 The switching process

 How to top up

 What to do in an emergency

 A little bit about us

If you're paying for your OVO energy by monthly Direct Debit, there’s a special welcome guide for you here.

If you’ve signed up to Smart PAYG+ you can find information about how to get started here.
 

 The switching process

It should take around 21 days to get you switched from your old PAYG energy supplier to OVO. We’ll take care of everything and if we need anything from you we’ll let you know. In that time, here’s what happens:  

Day 1-14 – Cooling-off period

Because we want you to be 100% happy that you’re joining OVO, you’ve got a 14-day cooling-off period to change your mind about your switch. During this time, we’ll ask you to check a couple of details about your meter so that we make sure we switch the right person. We’ll ask you to check your MPAN (for your electricity meter) and your MPRN (for your gas meter) if we’re taking over your gas supply too.

Read more about: 
What are MPAN and MPRN numbers?​
What should I do if I change my mind?

Day 14-20 – Your switch is underway

As soon as your cooling-off period is over, we get in touch with your current energy supplier to start taking over your supply. There’s nothing for you to do, but if we have any problems we might contact you during this time. 

Read more about:

How does switching work?
How long does it take to switch?
Why is my energy switch delayed?​

Day 21 – OVO starts supplying your energy 

You’ll need to use your OVO key (and card if we’re supplying your gas) to top up from now on. We try to send you your new key or card on or before the day we switch your supply. If you haven’t received them when we start supplying your energy it’s OK to top up using your old supplier’s key or card until ours arrive. Try not to top up too much though, as you’ll be paying your old rate and you’ll lose any remaining credit when you start using your OVO ones. There’s lots more on topping up in the next section.

Read more about:

What to do if you run out of credit
All about emergency credit 
What to do if you have a key or card problem
What does the info on the meter screen mean?
 

 Topping up now you’re with OVO 

Topping up your gas and/or electricity credit is quick and easy. All you need to do is take your card or key to your local PayPoint – find the nearest here. You can also use Payzone for topping up electricity – find a local Payzone here.  

If you’d like more flexibility when it comes to topping up, you might be interested in a free upgrade to Smart PAYG+

How to top up for the first time
Why you should use your OVO card and key
Minimum and maximum top up amounts
 

 What to do in an emergency 

We’re here to help you if there’s an emergency. If you think you can smell gas or your power has gone off, you can find out what to do here.
 

 All about OVO

Did you know that OVO came top in the Which? energy satisfaction survey in 2015? Or that we started out around a kitchen table, when our founder got fed up with rubbish service and complex bills.


Sustainability at OVO

Read more:
All about OVO
OVO Answers
Energy guides

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O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.

 

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 23/08/16, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 23/08/16, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

3% interest: Calculated at 3% per year, paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill. OVO Interest Reward is capped at 12 times the amount of the current direct debit amount and is available to customers paying by advance direct debit. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Based on all new customer signups between 01/02/2016 and 31/07/2016

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

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