Pay As You GoPayments and topping up

Do I need a top-up card to top up my smart meter?

No, you don’t. When you set up the top-up app, you’ll be asked to enter the number on your top-up card. This will create a barcode in the app that you can use to top up at a PayPoint.

Our meter guides

If you want more information on your meter, we have a range of guides. Find out how to top-up, turn your meter back on afterwards, activate emergency credit and troubleshooting tips.

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Can’t find an answer? Try asking our helpful OVO community.

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Still need help?

If you have a gas leak, power cut , or Pay As You Go emergency, get emergency help.