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Have we let you down?

Just got a query?


If you’ve just got a query about your energy or how we do things, you can call us,write to us, pop in and see us or email, for broadband please email


Want to make an official complaint?


If you’d like to make an official complaint, please explain what’s troubling you so we can understand what's gone wrong – you can call us, write to us, come to our office or fill out the form below. We'll get back to you within 5 working days (hopefully sooner) and try to sort it out for you.

To find out more about our energy complaints procedure read here.

To find out more about our broadband complaints procedure read here.

Tell us about it

Call us


If you really need to speak to someone, give us a call on 0800 5999 440 – or use 01179 303100 if that’s easier for you.


If it's about your broadband, call us on 0800 408 6615.


Write to us

Our address is:

Complaints Team
OVO Energy or OVO Broadband
1 Rivergate
Temple Quay


You’re also very welcome to drop by if you are in the area and would prefer to talk to us face to face.

If you want more advice


The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit for energy or for broadband or call the Citizens Advice consumer helpline on 03454 04 05 06.


Sales and marketing


All of Ovo’s sales and marketing activities are carried out honestly and professionally. Any complaints about this will be fully investigated – we need to make sure all companies or people acting on our behalf is meeting the standards we pride ourselves on.

Other formats

If you need a copy of our complaints procedure in large print or audio, please call us on 0800 5999 440 for energy or 0800 408 6615 for broadband.

Ovo’s energy complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 – you can also get a copy from:

Ovo's broadband complaints procedure is governed by Ofcom ( and the Communications Ombudsman services (


Have a look here to see how many customers have complained, what happened next, and how we've sorted things out at the end of each quarter and year.


Quarterly Reports 

Annual Reports


If you've got some feedback, had a problem, or just have an idea that'd make your day a bit brighter, just get in touch.

We're always looking for ways to do better, and the best person to tell us what works for you is, well, you.

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