If you’ve just got a query about your energy or how we do things, you can call us,write to us, pop in and see us or email firstname.lastname@example.org, for broadband please email email@example.com.
If you’d like to make an official complaint, please explain what’s troubling you so we can understand what's gone wrong – you can call us, write to us, come to our office or fill out the form below. We'll get back to you within 5 working days (hopefully sooner) and try to sort it out for you.
To find out more about our energy complaints procedure read here.
To find out more about our broadband complaints procedure read here.
If you really need to speak to someone and you Pay Monthly call us on 0800 5999 440 or, if you Pay As You Go it's 0800 358 3523.
If it's about your broadband, call us on 0800 408 6615.
OVO Energy or OVO Broadband
You’re also very welcome to drop by if you are in the area and would prefer to talk to us face to face.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.citizensadvice.org.uk/energy for energy or www.citizensadvice.org.uk/consumer for broadband or call the Citizens Advice consumer helpline on 03454 04 05 06.
All of Ovo’s sales and marketing activities are carried out honestly and professionally. Any complaints about this will be fully investigated – we need to make sure all companies or people acting on our behalf are meeting the standards we pride ourselves on.
If you need a copy of our complaints procedure in large print or audio, please call us on 0800 5999 440 for energy or 0800 408 6615 for broadband.
Ovo’s energy complaints procedure is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 – you can also get a copy from: www.legislation.gov.uk
Ovo's broadband complaints procedure is governed by Ofcom (http://www.ofcom.org.uk/) and the Communications Ombudsman services (http://www.ombudsman-services.org/communications.html)
If you've got some feedback, had a problem, or just have an idea that'd make your day a bit brighter, just get in touch.
We're always looking for ways to do better, and the best person to tell us what works for you is, well, you.
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