Payments and statements

How do I top up on the OVO Energy Top-up app?

Just follow these steps: 

  • Download the app (it’s available in the Android or Apple store)

  • Open it on your mobile and set up an account by clicking 'Create an account'. This means you’ll:

    • be able to save your top-up card numbers and debit card information
    • keep track of all your top-ups
    • have your top-up barcode handy if you want to top up in the shop
  • Once you've signed in, click 'top up' and enter your top-up card number. This is the 20-digit number on your gas or electricity Pay As You Go top-up card that we sent you.

  • Follow the instructions to top up

Prefer to top up without creating an account? 

  • Use the guest top-up function with just your top-up card number

When you buy credit, it’ll usually reach your meter within 40 minutes. If the signal in your home is ever too low to pick up your credit, you can add it yourself. You’ll need to use the 20 digit “VEND” code on your payment receipts.

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