SSE Energy Services has now moved to the OVO Energy brand - more information for our Pay Monthly customers
In 2020, OVO Energy bought SSE Energy Services from SSE plc. At this point, OVO Energy took over the energy supply and related services for all SSE Energy Services customers. We’ve now finished moving SSE Energy Services to the OVO brand. You can find answers to questions you may have below.
We’re so excited for this next chapter. Here’s to the future!
This page is for Pay Monthly customers – if you’re a Pay As You Go customer, click here instead.
Getting in touch
Your energy account
Since launching in 2009, we’ve welcomed four million customers in the UK, planted over a million trees and set our sights on helping save the planet. The more people who have access to our products and services, the more people we can help to save energy and reduce their impact on the planet.
By moving our SSE Energy Services customers to the OVO brand, we can bring together the very best of what we do.
Your electricity will be supplied by OVO Electricity Ltd and your gas will be supplied by OVO Gas Ltd.
You received a new OVO Energy account number in your welcome email or letter from us. We’ll use this account number in every statement and communication we send.
Payments and Statements
At OVO we like to keep things simple. So, if you have an OVO online account, we'll send you an online bill every month. If not, we’ll send one paper bill every quarter, which will cover your energy use for the last billing period.
If we supply you with gas and electricity, we’ll combine both into one simple bill, so you’ll be able to see each, side by side. This is different from your SSE Energy Services bills, where you might be used to receiving separate bills for your gas and electricity.
If you haven't activated your OVO online account yet, just head here to get started.
To see more about your bills, have a look around our handy guide here.
Most customers will receive their energy bill or statement each month. If you receive paper bills, you’ll receive them every 3 months,
This will help spread the cost of your energy by paying less, more often – like your mobile phone or TV bills.
You can keep on top of your bills or statements each month on your OVO online account or OVO Energy app. Just select Billing history from the left-hand menu.
Our bills may look slightly different here at OVO. Here's why…
We like to make sure things are clear and simple. So we combine electricity and gas into one easy-to-read monthly bill. Our designs and colours will also look a little different to what you’re used to.
In most cases, we’ll send you your energy bill each month to help you manage your energy. This will help spread the cost of your energy by paying less, more often – like your mobile phone or TV bills.
If you have an OVO online account, we’ll send you an online bill every month. If not, we’ll send one paper bill every quarter, which will cover your energy use for the last billing period.
Yes. You’ll still get your energy bills by post every three months. To make life easier, we’ll also save a copy of your monthly bill in your online account, so you’ll have it to hand.
Activate your OVO online account to view your bills online - just enter your email address here. If you haven’t previously registered an email address, we’ll ask you to confirm a few more details before you set your password.
Yes, we’ll keep emailing you your bills. And you’ll be able to see them in your online account.
If you haven't activated your online account with OVO, just enter your email address here. If you haven't registered an email address with us yet, we’ll ask you to confirm a few more details before you set your password.
Absolutely. You won't need to set up a new Direct Debit. The only difference you’ll see is that if you’re a gas and electricity customer, we’ll combine your Direct Debits into one easy payment. And the Direct Debit will come from OVO Energy.
To keep your balance on track, please provide meter readings through your OVO online account or app as often as you like. Take a look on our Help Centre to see how it's done.
You can find the exact date of your Direct Debit in your last printed bill . We’ve tried to pick a date closest to your previous payment date. This can be any day of the month excluding the 29th, 30th, or 31st.
If you used to pay a fixed amount by monthly Direct Debit, we’ve moved it over and you can keep on paying the same way. The only difference is that, instead of separate Direct Debits coming out of your bank account for gas and electricity, we’ll combine them into one easy payment.
If you’re on a monthly variable Direct Debit or don’t pay monthly, you may have to select a different payment method. You can contact us to find out more.
If you paid for your energy on receipt of a bill (On Demand) then you can keep paying by bank transfer, cheque, or by topping up your balance in your online account. Take a look at this handy guide for information about how to pay your bill.
You can activate your OVO online account by entering your email address here. If you hadn’t registered an email address whilst on the SSE Energy Services brand, we’ll ask you to confirm a few more details before you set your password.
Here you'll be able to manage your Direct Debit, or pay your bill and set up a Direct Debit if you used to pay On Demand.
If your account was in credit, the money will be transferred to your new OVO Energy account. And if you had a balance to pay, this will also be transferred.
Meters and Meter Readings
The great thing about this move is that there’s nothing you need to do. We’ve moved your meter information over so you won't need to give us an opening reading.
Once you’re settled in on the OVO brand, you can help keep your account in good shape by adding readings to your online account. The more readings we have, the more accurate your bills are. Or just get a smart meter to send your meter readings for you.
Haven't activated your OVO online account? Just enter your email address here to get started.
We’ve made it easy for you to send us your meter readings through your OVO online account, or over the phone. Once you’ve set up your account, either online or through our app, you can submit your readings yourself.
Here’s a step-by-step guide to doing it through your OVO online account:
Log in to your online account
Click on ‘Meter Readings’
Enter your five-digit reading (for electricity), and/or four or five-digit reading (for gas), into the boxes, excluding numbers after decimal point
We've made this handy video to show you exactly how to submit a reading.
If you’ve got our app, just:
Head to the meter reading page
Scan the reading on your digital meter with your smartphone camera
You can also see a record of all the readings you’ve given in the past two years in your meter read history.
If you haven't logged into your OVO online account before, just enter your email address here to activate yours today.
The majority of our customers won't need to change their meters - if you do, we'll write to you and let you know. But if you would like a smart meter, we’d be happy to install one for you. You can book an appointment through our online booking system, either through your OVO online account, or through the app.
Your move to OVO hasn’t affected the prices you currently pay. If you’re on a fixed tariff they’ll stay the same for the rest of your contract. If you’re on a variable tariff, your prices may go up or down in line with the Ofgem energy price cap changes which happen every three months (January, April, July and October). We’ll always let you know in advance if your prices need to change.
If you were on a fixed tariff, your tariff (we call this an energy "plan") name will stay the same - 1 Year Fix V2, 2 Year Fix V2 or Online Smart Saver. If you're on a variable contract, your plan name will be "Simpler Energy" when you move to the OVO brand.
Energy Plans Explained
The terms and conditions of your plan will stay the same. You can find the terms and conditions for your plan here.
We’ll write to you 6 weeks before your contract is due to end. We’ll show you our current plans, and give details on next steps. Our fixed plans are easy to sign up to from your online account.
Haven't logged into your online account? Activate yours today in just a few clicks.
Yes, Ofgem’s energy price cap applies to all energy suppliers, including OVO. This helps make things fair for everyone.You can find out more about the energy price cap.
We also offer other ways to support you if you're struggling to pay for your energy. Visit our online Help Centre or get in touch with us – and together we’ll find the right solution for you:
Call us on 0800 0699 831 (8am-6pm Mon-Fri)
Message us on X
If you’d like extra advice or free, independent support, these organisations can help too:
Citizens Advice – for advice and info on debt, visit their website or call their helpline on 0808 223 1133.
Yes, they will. And here’s why…
In the energy industry, variable rate plans are a great way to pay for your energy without being tied into a contract. The price of the energy you pay fluctuates according to the wholesale cost of energy across the entire market. Which means the prices may go up or down in line with the energy price cap.
Rest assured, if there's ever a change in your prices, we’ll get in touch a minimum of 10 days in advance to let you know, and explain your options.
You can read more about our variable rate plans in our detailed guide here. Any price changes in the future will not be related to your move to the OVO brand.
If you have questions about a price change, we're here to support you. Head over to our website to find out how we can help.
Absolutely! There's no need to worry. If you've already applied for the Warm Home Discount, your application will carry on as normal.
You’ll have the same terms and conditions for your energy plan.
If you were on a fixed plan previously, this has moved over with you to your new OVO account. It will keep going until your plan end date. But at OVO we also offer a selection of fixed contract and variable plans to suit your needs:
Our range of Fixed Plans protect you against price hikes.
And, with our more flexible plan, Simpler Energy, you won’t be tied into a contract.
Yes! If you have a SMETS1 enrolled, or a SMETS2 meter installed by SSE Energy Services, it will keep working and sending readings when you move to OVO.
We love smart meters here at OVO. And having one ensures you can get access to smart customer benefits, such as Power Move - where we reward you for energy at greener times.
To book your appointment, just login to your OVO online account, and choose a date and time that suits you. If it's your first time logging in, just click here and follow the few simple steps to activate your online account.
Booking a smart meter appointment is quick and easy, and we'd be happy to install one for you. Just head to your online account, or click here. Then pick a date and time for your appointment within the next eight weeks that suits you.
If you haven’t activated your online account yet, just enter your email address here and follow the few simple steps.
Quick and easy to set up, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.
If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password.
If it’s your first time logging into your OVO online account, getting set up is a doddle. Just enter your email address here and then click Submit.
It's time to check your email. We’ll send you a link to set up your password. Make sure you do it within 6 hours. And remember - our email might be hiding in your spam!
If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password.
That’s it. You’ve got access to your online account. It’s easy to use wherever you are, on your computer, laptop, tablet or smartphone.
Absolutely, you’ll still receive emails for access to exclusive ticket presales, the chance to experience our customer lounges, plus prizes you won’t find anywhere else. You’ll also still be able to log into the rewards site using the same Rewards member number. Only the name has changed – to OVO Live.
If you’ve got any questions we’ve got you covered. You can:
- Have a look at our Help Section either on the website or in your online account
- Dive into over a thousand topics and join the conversation on the community-powered OVO Forum
- Talk to us on our online chat here
- Email us at [email protected]
Give us a call and speak to one of our friendly team on 0345 0260 712. Our call centre is opening Monday to Friday, 9am to 5pm.
We're here to help. If you're struggling to pay your bill or keep up with your monthly payments, give our friendly team a call on 0800 069 9831.
If you have an emergency with your gas, please call the 24-hour National Gas Emergency hotline on 0800 111 999. Remember to check your gas appliances are switched off, and to open your doors and windows to let the gas escape. For more information, have a look at our full guide to emergencies here.
If you’ve got a complaint, we’re very sorry. And we’d like to hear about it. Take a look at our feedback page, and get in touch with us by email, post or over the phone. We’re happy to help. And improve.
Moving home is exciting! But it can also be stressful. So we've made it as simple as possible for you to let us know when you’re moving. If you’ve got an online account with us, just head there, click on the ‘Moving Home’ tab, and let us know the details of your new home. We’ll take it from there.
If you haven’t got an online account, set one up today, or give us a ring on 0345 0260 712 and let us know about your move.
It will indeed. At OVO, we support your communication needs. This includes printing our letters in large print, black and white, braille, and sending as audio.
At OVO, we see energy from a different angle. That’s why we’re helping UK homes take steps to reduce their bills and our collective carbon footprint. And we’ve got a great range of products to support you, your wallet, and the planet.
Boiler and home emergency cover. It’ll cover you for boiler breakdowns, and give you an annual home boiler service, access to a nationwide network of Gas Safe engineers and a 24/7 emergency helpline.
It’s not watt, it’s when. Get rewarded for using energy at off-peak times. Eligible customers can sign up for Power Move and benefit from using energy at greener times of the day and get money off their energy bills.
Control your heating and hot water wirelessly with a tado smart thermostat for £72 now or just £6 a month for 12 months.
Got an EV? We've got you covered! You can add Charge Anytime free to any OVO plan, giving you a smart charging rate of 7p per kWh. That’s under 3p a mile.1
See how you can benefit from our range of great products here.
That’s right - it’s our Planting Promise. Every year, OVO plants 1 million trees right here in the UK with our tree planting partners, The Conservation Volunteers and the Woodland Trust. Trees are incredible. They clean our air, protect wildlife and keep us cool on sunny days. So, by planting trees, we’re doing our bit to slow down climate change. Read more about it here.
We launched in 2009 with a belief that energy could be better - for you, your wallet and the planet. That’s why we’re helping 4 million UK homes on the Path to Zero. With a range of smart tech to choose from and our expert teams by your side, we can help you take steps to reduce your energy bills and our collective carbon footprint. Plus, we’re planting 1 million trees a year in schools and communities right here in the UK.
Pay As You Go
Yes, you can still switch suppliers. Take a look at our step-by-step guide on how to make sure you're getting the best deal when you switch suppliers.
If you already told us you moved suppliers, you won’t be moved to the OVO brand.
Data & Privacy
You’ll keep the same marketing preferences. If you were happy hearing about offers before the move, we’ll let you know in the same way about our green energy products and services that we think you’d like.
- The 3p a mile claim is based on an EV customer driving the UK average of 7,000 miles at an average of 3 miles per kWh. The Charge Anytime add-on rate on 01/11/2023 is 7p per kWh. Actual sum per mile is 2.3p. Individual costs will vary based on your vehicle efficiency and driving style.