We can provide extra services for customers who have specific requirements.
Our Priority Register is a way of ensuring we’re helping any customers who:
This helps us make certain we’re treating every customer as fairly as possible.
If you’re an OVO energy customer and you need extra help managing your energy account – help with reading your meter, for example – or would be in serious difficulty if you lost your energy supply, please let us know. See the end of this article for details of how to get in touch with us.
Once you’ve contacted us, we’ll register you over the phone or send you a form so you can apply to join our Priority Register. It’s completely free and confidential, and it means you’ll always get the help you need, particularly in an emergency.
Once you’re on the Priority Register, we’ll know that you might need extra support. We can help you in any of these ways if they’re appropriate to your needs:
It's worth noting that Priority Services are also available with your water supplier.
Anyone who is vulnerable because of age, chronic illness, disability or personal circumstances. For example, you could apply if you’re:
You could also qualify to join the Priority Register if your movement is restricted or you have difficulty walking – if you’re in a wheelchair, for example. You might have a long-term or serious illness, a heart condition, arthritic hands, breathing difficulties or speech problems.
You should also apply if you depend on electricity to keep any of these running in your home:
Yes of course. If you’re a carer for, or a friend or relation of, an OVO energy customer who you believe should be on the Priority Register, get in touch to let us know.
They could qualify to be on the Register if they have dementia or learning difficulties, if they’re confused, if they speak very little English (or none), or if they meet any of the criteria in the section above.
If you think you should be included on the Register, or you want to apply on someone else’s behalf*, please complete this form
Or to get in touch with us by phone:
We’re here to help Monday to Friday 8am - 8pm and Saturday 9am - 5pm.
*If you're filling out the PSR form on behalf of another person you must have the legal right to disclose this information.