Like most websites OVO Energy uses cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on this site. Accept and Close

I'm moving home, how can OVO help me?

This question covers both what to do about gas and electricity when you move into a new home, and what happens when you move away from a property we’ve supplied.

On this page we talk about moving home – both moving in and moving out. You can find out what to do about gas and electricity to make sure you pay the right amount for your energy. There’s information for all customers – Pay As You Go (PAYG) and those who get a monthly bill. 

The links below shortcut straight to the info you need:

Pay monthly – moving out
Pay monthly – moving in
PAYG – moving out
PAYG – moving in

Pay monthly – moving out

If you’re currently an OVO customer and you’re moving to a new home in the next 28 days, just let us know in My OVO

You can also call 0800 5999 440 when you move home. We’ll ask for the following information to close your account: 

  • The date you moved (or are due to move) out of the property.
  • A meter reading for that date, or near it.
  • Your new address or forwarding details.
  • Your new phone number.

If possible, it would also help us to know:

  • The name/s of who’s moving in.
  • Their phone number and email address.
  • The name and address of the landlord, if you don't own your old home.

Good to know: 

Pay monthly – moving in

Congratulations on your new place! Once you’ve unpacked the essentials and begun to settle in, it’s a good idea to think about your energy supplier. It may be that you’re on a more expensive tariff than you need to be, so the quicker you fix, the more you’ll save.

First things first, you’ll need to work out who currently supplies electricity and gas to your new home. If you don’t already know, you can: 

  • Check for brand names on any statements or letters.
  • Ask the letting agent or landlord, check your legal pack, or contact the previous owner.
  • If you’re still not sure, make a note of your meter serial numbers and call the Meter Point Administration Service (MPAS) on 0870 608 1524 or call your Distribution Network Operator, which you’ll find here
  • If none of these works, give us a call on 0800 5999 440.

If your new home is already supplied by OVO
Great news – we can get your account set up right away. The easiest way is online using our home move page

You can also call us on 0800 5999 440 and tell us you’re moving home.  We’ll need to know: 

  • The date you moved in.
  • The meter readings from when you moved in (if possible).
  • Your full name.
  • Your date of birth.
  • The full address and postcode of your new home.
  • Your phone number (either mobile or landline).
  • Your email address.

If your new home is supplied by someone else
It’s a good idea to get in touch with the old supplier and register your details. They may ask for meter readings, so it’s worth jotting them down before you call – find help with reading meters here

Next up, visit our Quote and Switch page. Switching will only take 3 minutes of your time and we'll handle everything. 

You can also call us on 0800 5999 440 – one of our friendly team will be more than happy to help you. If you want to know more about what happens next, you can read more about what to expect during an energy switch here.

PAYG – moving out

If you’re currently an OVO PAYG customer and you’re moving to a new home, please let us know by calling 0800 358 3523.

We’ll ask for the following information to close your account: 

  • The date you moved (or are due to move) out of the property.
  • Your new address or forwarding details.
  • Your new phone number.

If possible, it would also help us to know:

  • The name/s of who’s moving in.
  • Their phone number and email address.
  • The name and address of the landlord, if you don't own your old home.

Good to know: 

PAYG – moving in

Welcome to your new home! Now you’re in and settled, taking control of your new energy account is important so you don’t run out of credit. What to do first depends if you know who currently provides gas and electricity to the property. 

If it’s OVO and you want to stay
Brilliant! We’re delighted to have you. Please call us on 0800 358 3523 and we’ll get you set up with a new card and key. We will also give you a payment code to top up with until your new payment card reaches you.

It’s not a good idea to use the same payment card or key as the last person, because there may be a standing charge (daily payment) charge on the account, especially if no-one’s been living in the property for a while. You can find out more about standing charges here.  

If it’s someone else and you want to switch to OVO 
It’s really easy to start your switch here

If it’s OVO and you want to switch away
Please call us on 0800 358 3523. We’ll need to set you up on our system for a short time before your new supplier can get you switched – this can take over 21 days, so it’s likely you’ll need to top up. To start your switch away, you’ll need to contact the supplier you’d like to switch to for more information. 

If you don’t know who supplies your new home

  • Check for brand names on any statements or letters.
  • Ask the letting agent, landlord or previous owner – they should have left you documents.
  • If you’ve got prepayment meters, check the brand name on either the meter or the key (or card for a gas meter).
  • If you’re still not sure, make a note of your meter serial numbers and call the Meter Point Administration Service (MPAS) on 0870 608 1524 or call your Distribution Network Operator, which you’ll find here.  
  • If none of these works, give us a call on 0800 358 3523. 

Ready to switch?

Simply enter your postcode and see how much you can save