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What happens if I have a PAYG smart meter and I move home?
On the move? Here’s how to achieve a smooth handover when you move home – and how to help the new tenants or owners understand the PAYG smart meter.
What happens if my smart meter runs out of credit?
If you’re about to run out of credit for gas or electricity (or both if you’re on Smart PAYG+), your smart meter can give you plenty of warning.
How much of my PAYG credit will go towards repaying my debt?
If you’re in debt to us, and you agree to pay it back through your PAYG meter, we’ll take some of your credit towards repaying your debt each time you top up.
How do I read my smart meter screen?
On Smart PAYG Standard but your IHD’s not working? On Smart PAYG+ but can’t access My OVO or the OVO Energy app? Then you may need to use your smart meter screen.
How do I get my emergency credit on my smart meter?
Run out of credit on your smart meter and can’t top it up straight away? Activating your emergency credit will get you extra credit to keep your energy flowing.
What should I do if my smart meter goes off supply?
If one of your smart meters goes off supply for any reason, it’s important to act fast to get it going again.
What’s ‘single wallet’ for Smart PAYG+?
It’s your wallet of credit – or Smart PAYG+ balance – that both your gas and electricity meters dip into at the same time, as and when they need it.
Can I use the OVO app to top up online?
If you’re an OVO PAYG customer with a smart meter, you can use the app to top up your credit and make life easier in all kinds of ways.
Why won’t the OVO Energy app work for me?
Trying to set up our OVO Energy app and wondering why it’s not working for you? Here’s a checklist of reasons why you might not be able to use it yet.
What’s so good about having a smart meter with a PAYG plan?
The great thing about having a smart meter with a PAYG plan is that the meter shows you how much energy you're using, to help you take control.
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