We’re as honest and open as possible about our prices. We do our best to keep them low and stable, but sometimes wholesale market energy prices change so much that we have to change our prices too. We might also have to change our prices because of changes in the law or because some of our other costs have gone up.
When we change our prices, we do our best to make sure you hear about it by updating our website.
If you’re on a fixed tariff:
It doesn’t matter whether wholesale market energy costs rise or fall – your unit prices and standing charges will stay the same for the whole year of your plan. If wholesale prices go up while you’re waiting to be switched to our energy, you won’t be affected either – you’ll still only pay the prices you signed up to.
Our following plans are all fixed rate, so your prices won’t change:
If you’re on a variable tariff:
You'll either be on our Simpler Energy plan or our Smart PAYG plan, your energy prices might rise or fall with the wholesale market. We’ll always give you at least 28 days’ notice about price changes, so you can choose to switch to a fixed tariff and save some money.