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PAYG

If you’ve already got a prepayment meter for your energy, OVO provides some great ways to Pay As You Go (PAYG). We offer one great value energy plan, Smart PAYG, with 3 ways to use it: Smart PAYG+, Smart PAYG Standard and Traditional PAYG. 

In this section of OVO Answers, you can find lots of help and useful information on each way to PAYG. 

Smart PAYG+

This is the easy way to start managing your prepay energy from anywhere:

1.Top up anywhere by app, online or text
2. Check your credit without checking your meter
3. No more meter key, no more hassle
4. Set up top-up reminders so that you never lose power

Find help for all your questions about Smart PAYG+. From why it’s good news to choose Smart PAYG+, through to using the OVO Energy app and how to make a top-up, there’s lots of help and guidance to make the most of this easy way to pay for your energy.

Smart PAYG Standard

If you’ve got a smart meter but no bank card or email address, Smart PAYG Standard lets you carry on only topping up at PayPoint. You’ll also get an In-Home Display which can help you monitor your energy use.

1. Use your smart payment card(s) to top up at a PayPoint
2. Set up low credit alerts on your In-Home Display (IHD)
3. If you run out of credit from 8pm-8am Mon-Fri or anytime at the weekend, your meter won’t disconnect
4. You don’t need a smartphone or bank account to use it

Find help for all your questions about Smart PAYG Standard in our Smart PAYG topic. You can see the differences between Smart PAYG+ and Smart PAYG Standard, find out how to get the most from your IHD, what happens if you run out of credit with a smart meter and much more.

Traditional PAYG

This is the ‘conventional’ energy prepayment method, where you go to the shop to pay for your energy. It’s ideal if you don’t have a bank account or bank card, or can’t get a smart meter. 

1. You use a key or card to top up at a PayPoint
2. It’s the PAYG you might have used with other suppliers in the past
3. You don’t need a smartphone or bank account to use it

Find help for all your questions about traditional PAYG in this topic. This section covers getting started on PAYG, problems with keys and cards, running out of credit, getting emergency credit and more. 

Read more Read less
There’s a problem with my prepayment meter – what can I do?
If you think your meter might not be working correctly, for whatever reason, please get in touch with us as soon as possible.
Why am I paying more than I expected for my energy?
If you’re worried about the amount you’re spending on energy, you can use the information in your meter to keep an eye on your energy use.
What is emergency credit?
Just in case you ever run out of credit and can’t get to a top-up point quickly, your meters each have £5 of extra credit built in.
Why can't I do gas top-ups at Payzones or Post Offices now?
If you lose your gas card, you can now get a replacement much, much faster – but it means we’ve had to change the places where you can do gas top-ups.
Am I using the correct electricity key and gas card?
If you’re still using your old supplier’s electricity key or gas card to top up your meter, you could be paying too much for your energy.
What do I need to know about energy in winter?
When the colder months come around and the nights get darker sooner, there are some things you need to know. Here’s how to stay on top of your energy in winter.
How do I save energy in winter?
Here at OVO, we’re always looking for ways to help you save energy and money. Here’s our roundup of tips, guides and ideas to reduce what you use and spend.
What should I do in an energy emergency this winter?
Get help with your winter energy emergency with this guide. It covers paying winter bills, and getting help from third parties like Citizens Advice Bureau.
How do I reconnect after going off supply?
It’s very easy to restart your energy supply, but it’s different according to whether you’re reconnecting an electricity or gas meter.
Can I top up my electricity online?
Smart meters can be topped up online. But with a traditional meter and an electricity key, you still need to top up at PayPoints or Payzones.

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