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How do I repay my emergency credit?

If you activate the emergency credit in your gas or electricity meter, you’ll need to pay it back as soon as possible.

If you use any of your emergency credit in either your gas or your electricity meter, you’ll need to top up your meter again as soon as possible.

Paying back £5 emergency credit on your electricity meter

When you start topping up your electricity, your top-ups will repay your £5 emergency credit before you start adding credit to your meter:

How much you top up  How much repays your £5 emergency credit (EC)   How much goes in your meter
 £2  £2 0
 £2  £2 0
 £1.50  £1(totals £1 so EC now repaid)  50p
 £2 0  £2*
 £5 0  £5

*Some of this may go towards paying off any standing charge debt you’ve built up while you were using your emergency credit. 

Paying back £5 emergency credit on your gas meter

When you starting topping up your gas, some of the money will go on as new credit:

How much you top up  How much repays your £5 emergency credit (EC)   How much goes in your meter
£3 £2.10 90p
£3 £2.10 90p
£3 80p(totals £1 so EC now repaid) £2.20
£2 0 £2
£5 0 £5

What happens to my standing charge while I’m in emergency credit?

While you’re using emergency credit, we don’t take your daily standing charge from your meter, so it builds up as debt. When you next top up, we’ll take enough to pay off your emergency credit and the standing charge debt you’ve built up. You’ll repay it with your emergency credit.

What if I’ve used all my emergency credit?

If you use up all your emergency credit in either of your meters, your gas or electricity will go ‘off supply’, and you’ll need to add credit as soon as you can. You’ll need to top up enough to:

  • Repay the emergency credit and any standing charge debt.
  • Pay for your normal gas or electricity use. 
  • Cover your standing charges and any debt repayments that you usually pay from your meter.

If your meter shows that your credit is below -£5, that’s because we’re taking your standing charge debt repayments from your balance. 

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