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Payments and Statements

Understanding payments and statements is really important if you want to keep on top of what you’re using and shrink those energy bills! Here you’ll find answers to all your statement and payment questions, including how to understand your bill, info about what you're being charged and why, plus lots of details about the choices you can make to manage your payments. 

Statement or energy bill? 

Here at OVO, we call energy bills ’statements’. This is because lots of our customers pay for their power in advance by monthly Direct Debit. 

Understanding statements

Energy bills can seem complicated, so we’ve worked hard to make ours a bit more people-friendly – you’ll find a guide to reading your energy bill in our guides section. There are also answers to explain energy industry jargon we’re legally required to use. That’s things like the Tariff Information Label, Tariff Comparison Rate and Personal Projection.

Making payments

There’s a payment method to suit every customer – Direct Debit,  in arrears, and Pay As You Go. In this section we focus mostly on customers who pay by Direct Debit – there’s info on changing the way you can pay, how to manage your payments, and how Direct Debit amounts are worked out. 

Payment problems

Life isn’t always predictable, and we understand that people sometimes have problems paying bills – find advice on what to do if you can’t pay your energy bill here. There’s also some handy info about what to do if you think your energy bill is incorrect.  

Energy bills in the winter

We tend to use more energy in the wintertime, when it’s colder and the nights draw in. There’s info here about how we structure your payments so you don’t end up in energy debt when it gets chilly and answers about the Government’s Warm Home Discount.  If you’re after energy efficiency tips, you might be better off in the How to save money section.

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What's a Tariff Information Label?
What's a Tariff Information Label?
Tariff Information Labels (TILs) help to explain your plan and lets you compare prices.
How do I get a copy of my statement?
If you pay monthly for your energy, every statement will be waiting for you in My OVO, even if you didn’t receive one by email or in the post.
Why have I been billed to estimated readings?
Why have I been billed to estimated readings?
Even if you kindly send us your meter readings exactly on time every month, we still need to use estimated readings to bring your statements up to date.
Can I add someone to my account?
If you want to add a partner, spouse or carer to your energy account, here’s how.
What makes up my monthly energy bill?
What makes up my monthly energy bill?
Your monthly bill doesn’t just cover the energy you’ve used, but network and metering costs, social and environmental obligations as well as supplier overheads and VAT.
What is an annual statement?
It’s a statement from us (or another supplier) telling you how much gas and/or electricity you've used that year, and how much it cost you.
How do you calculate my online management discount?
We add your £30 online discount to your account, bit by bit, every day. But the way we calculate it is a little more complicated than you might think.
Can you tell me about Feed-in Tariff (FiT) payments?
Here’s everything you need to know about Feed-in Tariff (FiT) payments, from how we work out how much you’ll get to the importance of giving us meter readings.
Do you adjust my Direct Debit for winter months?
We may increase your Direct Debit if your current Direct Debit amount isn’t enough to cover the extra energy you use in winter.
Do you have any more info on Feed-in Tariffs (FiTs)?
Here’s extra help on Feed-in Tariffs, including what happens if you leave OVO, move home or make your system bigger.
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