When we take data from your smart meter, we’ll tell you what we’re going to do with the information, and the choices you can make about this.
If you’re a PAYM customer and switch to a smart meter, you no longer need to send us any meter readings. Instead, we take the numbers straight from your meter, along with other information.
Your smart meter is in constant communication with our systems. This means we’re always up to date with the amount of energy you’re using, and can tell quickly if there is any interruption to your supply.
We can check the information from your smart meter at any time, and use it to:
If we need to use the information for anything else, we’ll get in touch with you first to explain why and talk it through with you.
If you contact us with a question about your OVO energy account, we might need to take some details from your smart meter, but we’ll tell you before we do. We won’t take any information about individual appliances in your home, unless it affects a product or service you’re using.
We may need to come round every now and then to do a safety inspection, carry out repairs or install a replacement smart meter if there are any problems.
If you’ve got an IHD with your smart meter, it can show you how much energy you’re using in real time. We can’t see this – all we can see is the total amount of energy you’ve used between meter readings. However, we may occasionally need to see your real-time energy use if it affects an OVO product or service you’re using.
We may also use your IHD to send you messages.
Just click on the data guide link on the UK Energy website.