Smart technology

Smart meters are seriously clever technology that help you keep on top of the energy you’re using without lifting a finger. They record how much gas and electricity you're using in real time, and then send data directly to us – and your smartphone or ‘In Home Display’.

Smart meters are good news for you because: 

1. You’ll never have to submit meter readings again.
2. You can accurately track your energy use. 
3. You can use this real-time info to see where you’re using lots of energy, then potentially cut down and save money.

Smart meter installation 

We think this clever new technology is great news for customers, and we’ll provide you with a free smart meter installation, as long as your home is suitable. There’s advice to help you prepare for smart meter installation, info on how long it will take, and a copy of The Smart Metering Installation Code of Practice (SMICoP).

Getting started with your smart meter

There’s plenty of help to get you started with your smart meter, including what the lights and buttons mean, what will change (and what won’t). 

Smart meter troubleshooting 

Want to know how to take a meter reading using a smart meter? Wondering about how we keep your data safe? Or what to do if the smart meter stops communicating, it’s all included in this OVO Answers topic.

In-Home Displays explained

When you book a smart meter appointment, you will be offered a handy device called an In-Home Display (IHD). There’s lots of info in this topic if you need a hand getting to grips with how to use it, including how to switch it on and what the buttons mean.

PAYG smart meters

We think smart meters are a great idea for PAYG customers too – find out more about smart PAYG and how to top up.  

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What is a smart meter?
What is a smart meter?
A smart meter gives you more information than a traditional meter can.
What is an In-Home Display (IHD)?
What is an In-Home Display (IHD)?
An In-Home Display, or IHD, is a small electrical device with a touch screen. It works with a smart meter to give you all kinds of data about your energy use.
Will a smart meter save me money?
Will a smart meter save me money?
It’s not the meter itself that saves you money, it’s the information you’ll get from the In-Home Display (IHD) that comes with it.
Can I switch energy suppliers if I’ve got a smart meter?
Can I switch energy suppliers if I’ve got a smart meter?
If you’ve got a smart meter, you have the right to move to a new energy supplier if you want. However, there may be some practical problems in switching.
How do I order a smart meter?
The Government wants most homes to have smart meters by 2020, but at the moment they’re not suitable for every property. Find out if your home qualifies here.
When will I get my first bill with my new smart meter?
When will I get my first bill with my new smart meter?
These are some of the questions we get asked most often when our OVO customers first have a smart meter.
What do I need to do before my smart meter installation?
What do I need to do before my smart meter installation?
If you’re due to have a smart meter installed, the first thing you need to do is book a time slot for our engineer to call at your home.
How long will it take to install my smart meter?
Our engineers will always do their best to uninstall your old meters and install your new smart meters as quickly as possible.
How do I switch on my In-Home Display?
When you unpack your new In-Home Display (IHD) and look at the screen for the first time, it might be completely blank. Don’t worry – it isn’t broken.
What do the lights and buttons mean on my OVO smart meter?
Your new smart meter is more complex than your old standard meter – but that’s because it’s got so much information to share with you.
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