OVO Energy partners with Prince’s Trust to launch ‘Get into Customer Services’ programme for unemployed young people

  • ​​​OVO Energy launches four-week programme to provide young people who are not currently in employment, training or education with practical work experience 
  • The ‘Get Into’ programme gives young people exposure to a career in customer services with the aim of gaining transferable skills and securing a role in customer services


Bristol, 16 October 2017 - For the first time, OVO Energy partners with the Prince’s Trust to launch a ‘Get into Customer Services’ programme, which will support young people with the skills and experience they need to kick-start their career. 

The four-week vocational training course launches this month at OVO’s HQ in Bristol. The programme will provide 10 young people who are not in employment, education or training with practical work experience in customer services. Young people will learn about the energy industry, receive customer service training, and gain the opportunity to put their new skills to the test.

At the end of the ‘Get Into Customer Services’ programme, the young people will have the opportunity to apply for a full-time job at OVO Energy and also receive a qualification in customer services from the City and Guilds Programme. The programme aims to give young people a chance to develop the necessary skills to help them unlock their potential, as well as demonstrate their ability and take the first step towards a career in customer services.

Gaby Sethi, Head of OVO Foundation and CSR, OVO Energy, said: “We’re really excited to launch this ‘Get in Customer Services’ programme for the first time and give young people the opportunity to visit OVO and demonstrate their ability, as well as prove their talent and motivation. Working with the Prince’s Trust allows us to provide young people with beneficial work experience. By reaching out to young people who are currently not employed, we’re giving them the chance to understand what working in customer service is all about. We have some really great people joining us on the programme and we're really looking forward to seeing how they progress over the course of the next four weeks.” 

The new programme with Prince’s Trust builds on the work of OVO Foundation. OVO Foundation’s successful projects so far include Future Builders, which gives young homeless people the opportunity to refurbish properties that then become their home, whilst also moving into an apprenticeship or employment, as well as a new Secondary School mentoring scheme in Bristol. 

Dermot Finch, Director for the South at The Prince’s Trust, said: “We’re delighted to be working with OVO Energy to tackle youth unemployment and make a difference to disadvantaged young people. By providing young people with the opportunity to develop their career, we’re confident OVO Energy’s programme will help give young people the skills and experience they need to succeed.”

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About OVO Energy
OVO Energy is the leading independent energy suppliers in Britain. Founded in 2009 by entrepreneur Stephen Fitzpatrick, OVO Energy redesigned the energy experience to be fair, effortless, green and simple for all customers. With a mission of creating the world’s most trusted energy company, OVO Energy has attracted nearly one million customers and has been recognised as the uSwitch Energy Supplier of the Year, ranking number one in the 2015 and 2016 Which? energy customer satisfaction surveys.

About Prince’s Trust
Youth charity The Prince’s Trust helps disadvantaged young people to get their lives on track. It supports 11 to 30 year-olds who are unemployed and those struggling at school and at risk of exclusion. Many of the young people helped by The Trust are in or leaving care, facing issues such as homelessness or mental health problems, or have been in trouble with the law. 

The Trust’s programmes give vulnerable young people the practical and financial support needed to stabilise their lives, helping develop self-esteem and skills for work. Three in four young people supported by The Prince’s Trust move into work, education or training. The Prince of Wales’s charity has helped 870,000 young people since 1976 and supports over 100 more each day.

Further information about The Prince’s Trust is available at or on 0800 842 842. Follow us @PrincesTrust on Twitter, Facebook and Instagram.

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3-5% interest rewards, exit fees and saving claims.


1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 2/3/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 2/3/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location. 

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply:

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

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