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OVO takes on Spark Energy’s customers

Tuesday 27th November 2018: We are pleased to announce that Ofgem has appointed OVO Energy to take over Spark Energy's 290,000 customer accounts. 

Through the purchase of the operating company we can ensure that Spark Energy will continue to serve customers through its existing team, with minimal disruption to service. 

We are proud that Ofgem has chosen OVO as an established independent supplier to take on this role, and we will be working closely with both Ofgem and Spark Energy to ensure an orderly transition.

OVO Energy will honour all outstanding credit balances, including refunds due to customers who have left Spark Energy. We have also committed to retaining Spark Energy’s operations and teams in Selkirk, Edinburgh and Horsham.

As the UK’s largest independent supplier, we look forward to welcoming Spark Energy into the OVO family and offering its customers our intelligent energy technology and home services. We also look forward to growing Spark Energy’s market-leading network of partnerships in the lettings and other sectors. 

If you are a Spark Energy customer, Spark Energy will be in touch with more information on what happens next. 

Stephen Fitzpatrick, CEO and Founder, OVO: 
“The energy sector is going through a major change and many companies, big and small, are struggling to adapt. We are are delighted to have been able to bring Spark into the OVO Energy Group, securing a good outcome for their customers and the team. 

“We will combine OVO’s innovative technology and focus on customer experience with Spark’s unique network of partnerships to bring greater products and services to more households around the UK.”

Chris Gauld, CEO, Spark: 
“This is great news. It means Spark becomes part of a very successful large independent energy supplier. We will service our customers, under OVO’s licence, from our existing offices, and continue to grow our niche model of partnering with leading letting and estate agent companies. 

“I’m delighted that we can continue to grow as part of the OVO family with a renewed confidence in the future despite the challenges the sector is facing.”
END


Notes to editors:
 
Press contacts:
OVO media office:
media@ovoenergy.com
0203 697 6375

If a Spark Energy customer would like more information they should visit https://sparkenergy.co.uk/useful-info. If they would like to speak to someone about their account they can phone 0345 934 7474 or email customerservice@sparkenergy.co.uk.

About OVO 
OVO is the UK’s largest independent energy technology company and supplier. Across the group, OVO serves nearly one million customers with intelligent energy services. Founded in 2009 by Stephen Fitzpatrick, OVO redesigned the energy experience to be fairer, greener and simpler for all. Today OVO is no longer simply a energy retail business: it is group of innovative, dynamic companies, all striving to harness technological advances with great consumer propositions to create more abundant clean energy for everyone.

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