London, 11th May 2021: OVO Energy, the UK’s largest independent energy supplier, announces the appointment of Joe Gordon as VP of Customer Care.
Joe will be responsible for overseeing the operational activity and transformation of our customer facing care teams, while driving continuous improvements through operational efficiency and business integration. Joe remains a Non Executive Vice President at the Institute of Customer Service and independent advisor on customer experience to the HMRC.
Joe has a wealth of experience in customer facing retail environments. As the CEO of First Direct bank, Joe scaled agile ways of working and transformed the customer experience to achieve the highest NPS of any UK company. During Joe’s tenure First Direct Bank won more customer satisfaction awards than any previous era in the company's history, including the inaugural Competition Market Authority bank rankings. Earlier in his career, Joe had customer-facing leadership roles at HSBC UK, BT and Sainsbury’s.
Joe joins alongside recent senior hires including: Ben Blake (CEO of OVO Energy) from Expedia Group; Simon Maine (Director of Corporate Affairs) from Brunswick; and Chris Russell (Managing Director of OVO Drive).
Commenting on the appointments Raman Bhatia, COO of OVO Retail, said: “Joe brings an enormous amount of experience to OVO Energy, from implementing customer led change to leading digital transformations in the banking sector. He’s going to play a critical role in OVO’s future.”
Joe Gordon said: “OVO Energy is well known for its focus on customers and empowering them to feel engaged and connected to their energy. I am delighted to join the team and lead Customer Care on the next stage of OVO’s journey.” END
About OVO Energy OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers. Today OVO Energy and its Retail partners serve nearly 5 million customers, all striving to deliver more affordable clean energy for everyone. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living. OVO Energy has committed to being a net zero carbon business and achieve bold science-based carbon reduction targets by 2030, while helping members halve their carbon footprint at the same time.