Stephen Fitzpatrick, CEO and Founder of challenger brand OVO Energy was last night (11th November) named The Smith & Williamson ‘Entrepreneur of the Year’ at the National Business Awards UK held at the Grosvenor House Hotel, Park Lane, London.
Now entering its 13th year, the National Business Awards connect the nations’ business leaders through its annual ceremony and year-round thought leadership programme. The Smith & Williamson Entrepreneur of the Year recognises an enterprising individual that has achieved the highest and most sustained levels of growth and financial performance through a culture of innovation, market knowledge, and talent development.
Stephen Fitzpatrick fought off stiff competition from The Gym Group, ECO Plastics and Car Loan 4U. Judges were impressed with Stephen’s tenacity and belief in turning the energy market on its head; challenging industry incumbents, the Big Six, to create one of the fastest growing independent energy suppliers in the UK.
OVO Energy was launched by Stephen in 2009 with a simple idea – that he could do a better job of supplying energy to UK customers than existing energy companies. Despite little experience and being told “it couldn’t be done”, Stephen has led the company to become an established consumer champion and innovator in the sector. His approach has been to build the business around customers, developing OVO as a great retail brand first, a technology company second and only as a distant third, a utility.
OVO has been determined, despite almost tripling in size in the last 12 months, not to lose its number one focus on delivering top class customer service. The company recently topped MoneySavingExpert’s customer service rankings as well as placing first for overall satisfaction in the Energy Helpline Customer Satisfaction Awards.
Stephen Fitzpatrick comments:
“It’s a huge honour to win this award, but it’s definitely been a team effort from the 600 top calibre people who work tirelessly every day to make sure OVO continues to live by the values we created back in 2009, when it was just five of us around a kitchen table.
We’ve experienced incredible growth over the last twelve months, but building a great company is what really motivates me, more than profits or growth. We’ve earned trust by building our business around what’s best for the customer, making every decision as if they were in the room with us. That’s always going to be our primary focus.”
The National Business Awards judges said:
“Stephen Fitzpatrick's OVO Energy is a beacon of hope for consumers in an industry dominated by behemoths. Judges praised Stephen for not only having the courage to start a business in this space but to do it so professionally and successfully. We agreed that this is the stuff great entrepreneurs are made of.”
Guy Rigby, Head of Entrepreneurs at Smith & Williamson, said:
“This award is hugely well deserved. There aren’t many entrepreneurs who would choose to enter such a well-established, highly regulated industry in the face of so many dominant market players. An outstanding achievement in a strong category, where so many other entrepreneurs also deserve recognition.”
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Headquartered in Bristol, OVO Energy is one of the leading independent suppliers in the UK retail market. Since it entered the market in 2009, it’s grown to 400,000 customers (720,000 customer accounts), created over 600 jobs and is currently recruiting for over 120 more.
OVO’s guiding principles are simplicity, transparency and fairness in all of its operations: make the energy industry easier for consumers to understand and make sure prices reflect the actual cost of doing business so customers know they’re getting a good deal.
For more information, please see: www.ovoenergy.com
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 24/1/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 06/2/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms
* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms