CMA Response

In an open letter, Stephen Fitzpatrick, Founder and CEO of OVO Energy tells the Competition and Markets Authority (CMA) that today’s market is failing energy customers.

“Millions of people, many of them vulnerable, are being punished for their loyalty, paying hundreds of pounds more for their energy than they should ” said Fitzpatrick

“This money is being used by the Big Six suppliers to hook in new customers with loss-leading tariffs. It’s a terrible way to treat customers, destroying at their expense.”

The open letter, sent to the Chair of the Energy Market Investigation, Roger Witcomb, contained OVO’s proposed remedies to fix the broken energy market.

The letter continued; “The situation is worsened by too many complex rules and regulations, which do little more than hold back nimbler, more customer-focused companies from competing.”

The independent supplier strongly believes in three solutions to make the energy market work better for everyone.

Fair pricing: Energy suppliers’ prices should reflect underlying costs. Suppliers should be stopped from overcharging loyal customers or running loss-leading tariffs that damage competition.

Simple Regulation: Regulation based on clear principles, with the priority being to avoid customer harm.

Protect the vulnerable: A regulated, annually-set social tariff that stops the most vulnerable customers from being exploited


Stephen Fitzpatrick commented:

“The CMA has a unique opportunity to repair the energy market for good.”

“For too long now the assumption has been that the CMA needs to break-up the Big Six, abolish vertical integration and fix the wholesale market.

“These have always been red herrings. It’s not the size of the Big Six that’s the issue. It’s the way they exploit their most loyal customers, charging what they think they can get away with when the customer isn’t looking.”

The CMA is expected to release its provisional findings on its Energy Market Investigation next week. OVO is the first energy supplier to publish its full Remedies Paper ahead of this.

Downloads and blogs:
 OVO's Open Letter
 OVO's Remedies Paper
 The rising price of loyalty to the big six

O​VO​ Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879

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1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount.  All rates correct as of 24/1/2018, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas).  All rates correct as of 22/11/2017, but may go up or down.

3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 06/2/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.

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33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.

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uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded  'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.

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