OVO Energy has come out on top yet again in uSwitch’s annual Customer Satisfaction Report. The survey of 5,000 energy customers saw OVO win 11 out of the 12 award categories for the second year in a row, which included customer service, billing and value for money. OVO’s overall customer satisfaction score of 96% was an improvement on last year and the highest in the report’s 11 year history.
This follows news earlier this month that OVO was named “Scale-Up Business of the Year” at the National Business Awards. This award recognised OVO as “an outstanding example of a high growth business that has broken into an established market” with “all the attributes of a sustainable and purposeful disruptor”.
In a hat-trick of awards wins for November, OVO was also named European Customer Service Team of the year at the European Contact Centre and Customer Service Awards.
This comes after news in September that OVO had been named the World’s Best Energy Brand at the world’s first energy branding conference in Reykjavik.
Commenting on the awards, Stephen Fitzpatrick, CEO and Founder of OVO Energy, said:
“We have always put our customers first at OVO. These recent accolades give us further confidence that this is the right strategy in a world where energy companies are increasingly putting profits before people.”
Notes to Editors:
Link to uSwitch press release
Link to European Contact Centre and Customer Service Awards winners page
Link to Smith and Williamson National Business Awards press release
Link to CHARGE World’s Best Energy Brand blog
For more information please contact:
Rob Jeffery| 07415 702 472| firstname.lastname@example.org
OVO was founded in 2009 with a clear and simple vision - to create the world’s most trusted energy company. A couple of friends sat round a kitchen table listed what they wanted from their energy supplier, but weren’t getting. Things like fair pricing. Great service. Clear and simple information. Technology to make managing energy easier. And above all, honesty and openness.
Seven years later, OVO now has over 690,000 customers and are on target to reach one million customers by 2017. The company is still working to make energy as effortless, simple and as good value for customers as possible.
In 2016, OVO came top out of 22 energy companies in the Which? Customer Satisfaction Survey. It was also awarded UK National Contact Centre Team of the Year at the UK National Contact Centre Awards and Scale up Business of the year at the Lloyds National Business Awards.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 24/1/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 06/2/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
* EV - Everywhere, full terms and conditions: https://www.ovoenergy.com/ev-everywhere/terms
* OVO SolarStore (Beta), full terms and conditions: https://www.ovoenergy.com/ovo-solar-store/terms