3 October, 2016 – One of the UK’s leading independent energy providers OVO today announced two senior appointments to build the company’s award-winning brand and drive its ambitious growth plans. Adam Rostom joins the company as Chief Marketing Officer and Katie Thompson has been appointed as Communications Director.
Adam Rostom will focus on elevating OVO’s brand, growing awareness of its unique customer proposition to bring energy into the 21st century through innovative products and a seamless digital experience. He joins the company in October 2016 from his previous role as Global Category Director for Cordless and Robot Vacuums for British technology company Dyson. He led Dyson to growth rates in excess of 60% for the cordless business in successive years. Previously he was Group Marketing Director at Dyson, leading a team of 150 to deliver global launches of key innovations such as Dyson’s cordless vacuums and Air MultiplierTM fans. Prior to that, he ran marketing for innocent drinks where he came up with the idea for innocent’s Big Knit project. Innocent smoothies are still wearing woolly hats 14 years on. Rostom helped grow the company’s revenues tenfold in his three year tenure there.
“I like disruptors. Companies unafraid to break with conventional thinking and tired rules to bring better products and services to market – the kind people deserve. OVO doesn’t just sell energy. The innovation agenda at OVO is huge. This is an incredible opportunity for me to add to a strong proposition and amplify it. I can’t wait to propel OVO to even bigger things.”
Katie Thompson joins following a 15 year career in communications working at global consumer-facing companies including Guardian News & Media and Coca-Cola, as well as at Portland Communications where she led campaigns for brands including Google and Facebook. She is currently VP of Communications for the Guardian's US operation, based in New York, and has also overseen communications strategy for projects including the publication’s launch in Australia and the relaunch of its website in 2014. She spent three years at Coca-Cola with responsibility for communications activity for the company's sponsorship of the London 2012 Olympic Games. Katie joins OVO in January 2017.
“OVO has a great reputation as a purpose-driven company that is underpinned by a clear and powerful set of values”, said Katie Thompson. I look forward to finding new and compelling ways to tell the company’s unique story.”
Their arrival comes as OVO received international recognition for its success in building a powerful and trusted brand, with a focus on putting customers first. In September, the company received the prestigious ‘World’s Best Energy Brand’ award at CHARGE, the world’s first energy branding conference that took place in Reykjavik, Iceland.
CEO Stephen Fitzpatrick commented, “We’ve built an incredible brand at OVO and winning a big award was a testament to this but I feel like we’ve only scratched the surface of what’s possible.
Adam and Katie have years of experience working with some of the world’s biggest and most loved brands and they will play a huge role in achieving our mission of creating the world’s most trusted energy company.”
Headquartered in Bristol, OVO Energy has been recognised as a Which? Recommended Provider for Energy for the second year in a row, cementing its position as one of the leading independent suppliers in the UK energy retail market. OVO was founded in 2009 by Stephen Fitzpatrick who set out to create a better energy company. In June 2016, OVO has close to 700,000 happy customers and employs more than 1000 people.
OVO’s guiding principles are simplicity, transparency and fairness in all of its operations: making the energy industry easier for consumers to understand and making sure prices reflect the actual cost of doing business so customers know they’re getting a good deal.
CHARGE is the World's first Energy Branding conference located in Reykjavik, Iceland. It was held for two days, across 19th-20th September. CHARGE seeks out to explore the frontiers of Energy Branding and bring to the industry hands-on best practices and cases along with academic examples with the aim of demonstrating potential opportunities for the energy space and its customers by utilizing world-class brand practices.
To select the winner for Best Energy Brand, each brand is judged by a combined score from a panel of experts, consumer survey and a rating from an independent analysis.
Overall, it takes into account considerations including the consumer perceptions, market maturity and professional expert opinion.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales, VAT No. 100119879
Additional terms and conditions
Please see below for full terms and conditions on 33% renewable electricity, 3% interest rewards, exit fees and saving claims.
1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 24/1/2018, but may go up or down.
2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 22/11/2017, but may go up or down.
3Pay Monthly Savings claims: Saving based on the estimated annual cost of OVO Two year fixed tariff for a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying monthly in advance by direct debit, including online discount. Comparisons made against the average of the Big 6 standard variable tariffs with equivalent features. All rates correct as of 06/2/2018.“The Big 6” are British Gas, Scottish Power, SSE, Npower, E.ON and EDF.
4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.
We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.
33% of your electricity comes from renewable sources: 33% renewable electricity as standard as of 1st April 2015. Renewable electricity is generated from wind, solar, geothermal, wave, tidal, hydro, biomass, landfill gas, sewage treatment plant gas and biogas.
OVO Interest Rewards: Interest Rewards are paid on credit balances of customers paying by monthly Direct Debit. It is calculated at 3% in your first year, 4% in your second year and 5% in your third year (and every year thereafter) if you pay by Direct Debit. Interest Rewards are paid monthly based on the number of days you’re in credit and the amount left in your account after you’ve paid your bill. Full terms apply: https://www.ovoenergy.com/terms
95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.
94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.
uSwitch's Energy Supplier of the Year 2017: OVO energy was voted and awarded 'Energy Supplier of the year' and best for: Overall Customer Satisfaction, Most Likely to be Recommended, Value for Money, Best Deal for You, Customer Service, Billing Services, Energy Efficiency, Meter Services, Online Services, Green Services and Transfer Process. OVO Energy scored a 96% customer satisfaction score.
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