Smart thermostat Terms and Conditions

These terms and conditions only apply where you have a Smart thermostat device. They are additional to all the other terms and conditions about your gas and electricity supplies and your smart meter.


  1. We promise:
  2. We won’t use or share any personal data relating to you except as necessary for you to make the best use of this product. This means we can share your personal data with the people we are partnering with to deliver the product, but we promise to make sure they are looking after your personal data in accordance with the Data Protection Act 1998.
  3. We will use and process your personal data in line with best practice and relevant law including the Data Protection Act 1998


  1. We ask you to commit to:
  2. Providing the technical specification of your boiler to us so that we can confirm that it is suitable for a Smart thermostat device
  3. Ensuring that you have the necessary technology to operate the Smart thermostat device. This includes  a broadband connection, a spare Ethernet port on your broadband router and a power socket near your broadband router
  4. Allowing OVO to access the data from your Smart thermostat device as required to provide the services or research and development
  5. Making payment for the thermostat device to OVO’s installation partner.
  6. Making an appointment for installation of the Smart thermostat device and notifying OVO’s installation partner at least 48 hours in advance if you cannot then make that appointment.
  7. Accepting that if you don’t give notice to cancel an installation appointment and are not in at the agreed appointment time, we reserve the right to charge you for the abortive visit.
  8. Accepting that whilst the product is designed to give you more access to data around your energy consumption, we cannot guarantee that it will save you money on your energy bills.
  9. Completing feedback surveys if part of a trial around a new or launching product.
  10. If additional work needs to be undertaken at your property before the installation of the Smart thermostat device can go ahead, paying in advance for that work to be done (alternatively, if this turns out to be the case, you can cancel your order and receive a full refund).


 3 Liability
3.1 We will not be liable to you for any losses you suffer or costs you incur because:
(a) You are unable to access or use the thermostat device, Thermostat App or Thermostat web page or My Ovo  for any reason or there is a delay in its use.  
(b) The thermostat device does not work as you expect or does not meet your requirements.
(c) There is a reduced level or failure to provide any service caused by any third party service providers including software providers and broadband operators.

(d) Your broadband usage exceeds your allowance.

(e) You experience data loss caused as a result of downtime of the Smart thermostat device or My Ovo.

(f) Any device, hardware or software you use in connection with the Smart thermostat device is damaged or corrupted or fails to work

(f) The integrity of your network security is impacted by the use of the Smart thermostat device.


4 Warranty

4.1 If the Smart thermostat device develops a  fault please let our installation partner know.

4.2 If the Smart thermostat device is faulty because of something you have done or failed to do to it then you will be responsible.

4.3 Nothing in this clause affects your statutory rights.


5 Archiving and historical data

5.1 We will not commit to storing your data for any specific period of time and we cannot commit to storing all data we receive.

5.1 We cannot commit to making data available to you in any specific format.


6 Changes to Smart thermostat device Terms and Conditions
6.1 We can change the terms and conditions at any time in accordance with yourCore Terms by sending you an email with details of the change or notifying you of a change when you next start the application or log onto our website.

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