Getting support with your energy payments

We're here for you during this difficult time. Here's what support is available and how to ask for extra help.

OVO’s £50m Customer Support Package

We’ve put together specialist help for our customers – including financial relief and guidance.

We’ve put together specialist help for our customers – including financial relief and guidance.

Everything you need to know about the £400 discount on your energy.

Find out how the guarantee limits what you pay for each unit of gas or electricity.

This is a one-off payment from the government if you use alternative fuels to heat your home.

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Find out what's behind the price rises, how we supply your energy and what we're doing to help.

Find out what's behind the price rises, how we supply your energy and what we're doing to help.

Read our tips on keeping track of your energy and checking your meter.

Read our tips on keeping track of your energy and checking your meter.

We’re here for you. Chat to our support team to let us know what you need.