Getting support with your energy payments

We're here for you during this difficult time. Here's what support is available and how to ask for extra help.

OVO’s £50m Customer Support Package

We’ve put together specialist help for our customers – including financial relief and guidance.

Apply for support
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OVO’s £50m Customer Support Package

We’ve put together specialist help for our customers – including financial relief and guidance.

Apply for support
A woman checking her mobile at home

Help with your payments

A father and daughter cooking a dish in a saucepan in their kitchen

Energy Bills Support Scheme

Everything you need to know about the £400 discount on your energy.

View scheme details

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Energy Price Guarantee

Find out how the guarantee limits what you pay for each unit of gas or electricity.

View the guarantee

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Alternative Fuel Payment

This is a one-off payment from the government if you use alternative fuels to heat your home.

See alternative fuel details

Priority Services Register

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Register for priority services
An engineer checking a boiler

Priority Services Register

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Register for priority services
An engineer checking a boiler

Why are prices rising?

Find out what's behind the price rises, how we supply your energy and what we're doing to help.

Energy price updates

A row of electricity pylons set on a cloudy evening at sunset

Why are prices rising?

Find out what's behind the price rises, how we supply your energy and what we're doing to help.

Energy price updates

A row of electricity pylons set on a cloudy evening at sunset

Paying more than you expected?

Read our tips on keeping track of your energy and checking your meter.

Why you may be paying more

A gas smart meter

Paying more than you expected?

Read our tips on keeping track of your energy and checking your meter.

Why you may be paying more

A gas smart meter

Need more help?

We’re here for you. Chat to our support team to let us know what you need.

Visit our help centre