Getting support with your energy payments

We're here for you during this difficult time. Here's what support is available and how to ask for extra help.

OVO’s £50m Customer Support Package

We’ve put together specialist help for our customers – including financial relief and guidance.

We’ve put together specialist help for our customers – including financial relief and guidance.

Find out how the price cap and Energy Price Guarantee impact what you pay for each unit of gas or electricity.

This scheme ended on 30 June 2023.

Applications for this scheme closed on 31 May 2023.

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Read our tips on keeping track of your energy and checking your meter.

Read our tips on keeping track of your energy and checking your meter.

We’re here for you. Chat to our support team to let us know what you need.