Getting support with your energy payments
We're here for you during this difficult time. Here's what support is available and how to ask for extra help.
OVO’s £50m Customer Support Package
We’ve put together specialist help for our customers – including financial relief and guidance.
OVO’s £50m Customer Support Package
We’ve put together specialist help for our customers – including financial relief and guidance.
Help with your payments
Energy price cap
Find out how the price cap and Energy Price Guarantee impact what you pay for each unit of gas or electricity.
Alternative Fuel Payment
Applications for this scheme closed on 31 May 2023.
Priority Services Register
Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.
Priority Services Register
Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.
Paying more than you expected?
Read our tips on keeping track of your energy and checking your meter.
Paying more than you expected?
Read our tips on keeping track of your energy and checking your meter.
Need more help?
We’re here for you. Chat to our support team to let us know what you need.