Getting support with your energy payments
We're here for you during this difficult time. Here's what support is available and how to ask for extra help.
OVO’s £50m Customer Support Package
We’ve put together specialist help for our customers – including financial relief and guidance.
OVO’s £50m Customer Support Package
We’ve put together specialist help for our customers – including financial relief and guidance.
Help with your payments
Energy Bills Support Scheme
Everything you need to know about the £400 discount on your energy.
Energy Price Guarantee
Find out how the guarantee limits what you pay for each unit of gas or electricity.
Alternative Fuel Payment
This is a one-off payment from the government if you use alternative fuels to heat your home.
Priority Services Register
Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.
Priority Services Register
Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.
Why are prices rising?
Find out what's behind the price rises, how we supply your energy and what we're doing to help.
Why are prices rising?
Find out what's behind the price rises, how we supply your energy and what we're doing to help.
Paying more than you expected?
Read our tips on keeping track of your energy and checking your meter.
Paying more than you expected?
Read our tips on keeping track of your energy and checking your meter.
Need more help?
We’re here for you. Chat to our support team to let us know what you need.