Getting support with your energy payments

We're here for you during this difficult time. Here's what support is available and how to ask for extra help.

OVO’s £50m Customer Support Package

We’ve put together specialist help for our customers – including financial relief and guidance.

Apply for support
A woman checking her mobile at home

OVO’s £50m Customer Support Package

We’ve put together specialist help for our customers – including financial relief and guidance.

Apply for support
A woman checking her mobile at home

Help with your payments

An In-Home Display showing energy used so far today

Energy price cap

Find out how the price cap and Energy Price Guarantee impact what you pay for each unit of gas or electricity.

View pricing information

A father and daughter cooking a dish in a saucepan in their kitchen

Energy Bills Support Scheme

This scheme ended on 30 June 2023.

View scheme details

Couple at home in their lounge at night

Alternative Fuel Payment

Applications for this scheme closed on 31 May 2023.

View alternative fuel details

Priority Services Register

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Register for priority services
An engineer checking a boiler

Priority Services Register

Need extra support? We can offer free help, for instance if you’re ill, disabled or have a medical condition.

Register for priority services
An engineer checking a boiler

Paying more than you expected?

Read our tips on keeping track of your energy and checking your meter.

Why you may be paying more

A gas smart meter

Paying more than you expected?

Read our tips on keeping track of your energy and checking your meter.

Why you may be paying more

A gas smart meter

Need more help?

We’re here for you. Chat to our support team to let us know what you need.

Visit our help centre