OVO Drive Anytime

1. Agreement

These OVO Drive Anytime terms and conditions (the Terms and Conditions) form the agreement between you and us:

(a) “you” are the person who has signed up to the OVO Drive Anytime trial;

(b) “we”, “us” or “our” is OVO Energy Limited. Our address is 1 Rivergate, Temple Quay, Bristol, United Kingdom, BS1 6ED.

These Terms and Conditions are specific to the OVO Drive Anytime trial.  They are  separate to the OVO Core Terms and Conditions which govern the supply of energy to you.

Our Partners

As well as OVO, another company is mentioned in these Terms and Conditions – Kaluza. Kaluza is OVO’s intelligent energy software company. Kaluza will help us to provide you with the Trial by gathering data from your OVO Smart Charger via the Kaluza Anytime Platform and reporting your EV charging consumption data to OVO so that we can credit your account correctly. For more information about Kaluza, please click here (Kaluza) 

2. What is OVO Drive Anytime?

 2.1  OVO Drive Anytime is a trial for a brand new type of energy plan for OVO customers with electric vehicles, where our users pay a different rate for their EV charging and their household energy consumption. 

2.2 With OVO Drive Anytime, your home energy rate will stay the same, but the energy consumed by your home EV Charger will be charged at an effective rate of 6p/kWh. 

3. How does OVO Drive Anytime Work?

3.1 With OVO Drive Anytime, all electricity you consume will initially be charged at the normal standing charge and unit rate you pay under your existing OVO plan and these rates that will be reflected in your live balance and on your bill. On the first day of each month during the Trial Period, you will receive a credit based on how much of your total electricity usage in the previous month went into charging your electric vehicle. The credit provided will effectively mean that each month your total bill will be equal to what you would have paid if your EV charging consumption had been charged at a rate of 6p/kWh. (Your home energy consumption will be as per the rates on your existing plan)

3.2 The amount of credit you will receive each month will vary depending on how much you charge your EV during that month.

3.3 An example of how your OVO Drive Anytime credit will be calculated and applied is set out below:

Example

A customer uses 800 kWh in January, of which 300 kWh went to charging their EV, and 500 kWh went into their home. Their OVO Drive Anytime rates are 6p/kWh for EV charging and 13p/kWh for household electricity use.

On 1st of February, the customer’s bill will show the following:

Electricity used: £104 (800 kWh at 13p/kWh)

OVO Drive Anytime credit: £-21

The £104 electricity used charges the customer for all of their electricity (800kWh) at the household rate. The OVO Drive Anytime credit then works out that 300kWh should be charged at the cheaper OVO Drive Anytime rate (6p). The discount is calculated as follows:

Credit (£) = (Household rate -EV rate) x energy used by EV

Credit (£) = (0.13 - 0.06) x 300

Credit (£) = £21

3.4 If you are a Direct Debit customer, your Direct Debit will not be affected by the charging credits applied to your account during the Trial. If you have any credit left at the end of the Trial.

4. The Trial

4.1 We are currently trialling OVO Drive Anytime as a promotion that runs alongside your existing OVO plan (the Trial). The Trial will run from 1st February 2021 to 30th June 2021 (the Trial Period). If the Trial is successful we will develop OVO Drive Anytime into a full energy plan offering which will be subject to separate terms and conditions. The terms of the OVO Drive Anytime plan may also be different to the terms of the Trial. Following the end of the Trial you will be able to choose whether you want to move to the new plan (subject to availability and at our discretion).

5. How to Join the Trial and Eligibility

5.1  To be eligible for the OVO Drive Anytime trial you must:

  • be an existing EV Everywhere customer 
  • use an OVO Smart Charger with a working internet connection;
  • have a smart meter that communicates half-hourly data with OVO. If you aren’t currently opted in to sharing half-hourly data you agree that we can automatically update your preferences if you are selected for the Trial.

    5.2 To apply to join the Trial you must apply via the link on the OVO Drive Anytime page. If you are successful you will be notified by email. You do not need to do anything further. We will automatically begin tracking your EV charging consumption data and you will receive your first credit the following month.

    5.3 As there are a limited number of places on the Trial, you may not be able to participate even if you meet all the eligibility criteria.  Admission to the Trial is at our discretion. 

6. Data sharing 

6.1 By signing up for the OVO Drive Anytime trial you agree:

  1. to allow OVO to share your data (your name, address and OVO ID) with Kaluza to notify them that you are on the Trial; 
  2. to allow Kaluza to share your EV charging consumption data from your Smart Charger with OVO, via the Kaluza Anytime platform; 
  3. to be opted in to half-hourly data sharing from your smart meter; 

6.2 We take the protection of your data very seriously. Any data processed as part of the trial will only be used in accordance with Kaluza’s privacy policy and OVO’s privacy policy.

6.3 You may opt out of the Trial at any time by emailing smarthome@ovoenergy.com. By opting out you will no longer be eligible to receive the Charging Credits. 

7. Changes to and Ending the Trial  

7.1 The OVO Drive Anytime offer is a trial offer. As such, you acknowledge that there may be some teething issues and it may not always function correctly. As part of this Trial we will ask for your feedback and suggestions for improvement, but please be aware that we may not be able to action all feedback we receive.

7.2 We reserve the right to reduce or withdraw this Trial at any time with 30 days' notice. This includes terminating your participation in the Trial for any reason. We may also extend the Trial Period at our discretion.

7.3 We reserve the right to end your participation in this Trial with immediate effect in the event that you do not comply with these Terms and Conditions.

7.4 You may leave the trial at any time by requesting this in an email to smarthome@ovoenergy.com

7.5 If the Trial is ended (or your participation in the Trial ends for any reason) the credit payments will end and you will no longer receive the Charging Credits. 


Moving out of your Property

7.6 If you move out of the Property where you began the Trial, your participation in the Trial will end and we'll no longer be able to award the Charging Credits.

8. Liability

8.1 Subject to Section 89.3, we will not be liable, whether caused by breach of contract, negligence, breach of statutory duty or otherwise, for any (a) loss or damage that we couldn’t reasonably have expected would result from breach of these Terms and Conditions at the time you entered into it, or (b) for any loss of savings, profit or business; or (c) for any indirect or consequential losses which you or anyone else suffers. 

8.2  We will not be liable to you for any failure to credit your account if we are unable to gather adequate information if you do not leave your internet or Smart Meter connected or otherwise comply with these Terms and Conditions.

8.3 Nothing in these Terms and Conditions will affect our liability to you for death or personal injury as a result of our negligence, fraud or fraudulent misrepresentation. 

8.4 Subject to clause 8.3, our maximum aggregate liability (including for negligence and breach of statutory duty) if you suffer any loss or damage as a direct result of something we’ve done, our maximum liability to you will be no more than £10,000 per event or series of events if they’re connected.

9. General 

9.1 Subject to section 9.2, we may change these terms and conditions at any time. We’ll update them on our website if we do. Please check this page regularly to review updated terms. The date these terms and conditions were last updated is at the top of this page.

9.2 If we make changes to these terms and conditions that are disadvantageous to you, we'll let you know about the changes at an appropriate time (leaving you reasonable time to avoid the changes by cancelling your participation in the Trial should you wish to do so).

9.3 We can transfer any of our rights or obligations under these Terms and Conditions without your permission. However, you must not transfer your rights or obligations under this contract to anyone without our permission. 

9.4 If we need to give you a notice for any reason in connection with these Terms and Conditions, we will use the email address you have given us most recently. If you have requested to receive postal communications we will post the notice to the most recent postal address you have given to us. If we post a notice to you, it will be assumed to have been delivered two working days after it was posted. If we deliver a notice to you by email, it will be assumed to have been delivered immediately when it was sent.

9.5 Nothing in these Terms and Conditions affects our legal rights or powers. Nothing in these Terms and Conditions affects any of your statutory rights that can’t be excluded by law. 

9.6 If any part of these Terms and Conditions is void or unenforceable, the rest of these Terms and Conditions will be unaffected. 

9.7 These Terms and Conditions are governed by the laws of England and Wales if your property is in England or Wales, and in Scotland if your property is in Scotland. If there is any dispute between us, it will be dealt with by the courts of England and Wales if your property is in England or Wales, and by the courts of Scotland if your property is in Scotland.

Contact Us

If you need support while you are on the Trial, you can call our Smart Home Support Line on 0330 303 5059 (Mon-Fri (9am-5pm) or email smarthome@ovoenergy.com.