Customer Support Package terms and conditions

These are the Customer Support Package terms for all 3 energy suppliers that make up OVO.

Boost 

Boost is part of the OVO family. By agreeing this declaration you agree that OVO Energy Services Group Limited (which is operated by the following data controllers: OVO Electricity Limited and OVO Gas Limited) can:

  • share your personal data with Auriga Services to confirm whether you are in receipt of a qualifying benefit; 

You can ask us for a copy of the personal data you provided to OVO for the purposes of the Warm Home Discount application. You can also ask us to delete the information you provided, but in doing this you will not recieve any rebates or other forms of assistance. You can find out where to action both of these rights in the 'contact us' section in the privacy policy:

  • offer other forms of assistance relevant to your circumstances at its discretion;
  • use the information provided by you for the purposes of internal or external audit.

And, you confirm that:

  • the Benefit Claimant is the account holder, or the partner of the account holder.

SSE Energy Services

SSE Energy Services is part of the OVO family. By agreeing this declaration you agree that OVO (S) Energy Services Group Limited (which is operated by the following data controllers: OVO Electricity Limited and OVO (S) Gas Limited) can:

  • share your personal data with Auriga Services to confirm whether you are in receipt of a qualifying benefit; 

You can ask us for a copy of the personal data you provided to OVO for the purposes of the Warm Home Discount application. You can also ask us to delete the information you provided, but in doing this you will not recieve any rebates or other forms of assistance. You can find out where to action both of these rights in the 'contact us' section in the privacy policy:

  • offer other forms of assistance relevant to your circumstances at its discretion;
  • use the information provided by you for the purposes of internal or external audit.

And, you confirm that:

  • the Benefit Claimant is the account holder, or the partner of the account holder.

OVO

By agreeing this declaration you agree that OVO Energy Services Group Limited (which is operated by the following data controllers: OVO Electricity Limited and OVO Gas Limited) can:

  • share your personal data with Auriga Services to confirm whether you are in receipt of a qualifying benefit; 

You can ask us for a copy of the personal data you provided to OVO for the purposes of the Warm Home Discount application. You can also ask us to delete the information you provided, but in doing this you will not recieve any rebates or other forms of assistance. You can find out where to action both of these rights in the 'contact us' section in the privacy policy:

  • offer other forms of assistance relevant to your circumstances at its discretion;
  • use the information provided by you for the purposes of internal or external audit.

And, you confirm that:

  • the Benefit Claimant is the account holder, or the partner of the account holder.