Green Home Action Plan Terms and Conditions

Last updated 1st March 2021

1. About These Terms and Who We Are

1.1 These terms and conditions (the “Terms”) form the agreement between you and us:

(a) you are the person who is taking part in our Green Home Action Plan trial (the “Trial”) and using our Green Home Action Plan tool (the “Tool”);

(b) we, us or our is OVO Energy Limited. Our address is 1 Rivergate, Temple Quay, Bristol, United Kingdom, BS1 6ED.

1.2 Capitalised terms used in this agreement are defined in section 14.

1.3 These Terms only relate to your participation in the Trial and your use of the Tool and are separate to the OVO Core Terms and Conditions governing the supply of electricity to you by OVO Electricity and your use of that electricity.

2. How the Trial Works

2.1 It’s pretty simple actually, and doesn’t take long to get going. We'll get you to sign into My OVO so we can link up accurate data about your current energy usage with the Tool.

2.2 You’ll start off by answering a few questions about your home and after you’ve answered these questions, our intelligent tool will instantly create your personalised green home action plan (the “Action Plan”). Then you’ll be able to read the plan, and customise it!

3. Eligibility

3.1 You can take advantage of this Offer if you meet the following criteria (the “Eligibility Criteria”):

(a) you are currently an OVO Energy member and take your gas and/or electricity supply from us;

(b) you do not have a communicating Smart Meter installed

(c) you have a MyOVO account set up;

3.2 In order to take part in the Trial, you will need access to a laptop or Android or iOS device with an up to date operating system and Internet access.

3.3 Initially the Trial will only be open to 150 members. Once we have 150 members the Trial will be closed and no-one else will be able to participate but we hope to make the product more widely available as soon as we can.

4. The Report

4.1 The Tool and your Action Plan provide only indicative information about the typical potential for energy saving improvements in different house types and should not be used to plan improvements for a specific property. Any decisions about investment in energy efficiency measures for a particular property should be made with appropriate professional advice following a site visit.

4.2 Neither OVO nor EST can be held liable for any decisions made on the basis of the information presented through the Tool or contained in any Report.

5. How We Use Your Data

5.1 When you sign up to the Trial, in order for the Report to be generated, we will need to send certain personal data (“personal data” meaning information that can be used to identify you) we hold about your account to our partner EST who provides the Tool to us. This will be your name, address, your email address and phone number.

5.2 Your personal data is important to us and we'll only ever process your personal data as set out in these Terms and in accordance with OVO Energy’s privacy policy, which you can find here: www.ovoenergy.com/privacy-policy.

5.3 Any data that you enter into the Tool will only be used by EST to generate the Report and will be processed in accordance with EST’s privacy policy which can be found here. The Reports will also be shared with OVO for our own research purposes so that we can improve our products and services.

5.4 If you do not wish to be contacted you can opt-out by emailing [email protected].

6. Changes to the Trial and these Terms

We may make changes to the Trial and the Terms including withdrawing the Trial at any time without the need for notice. The latest version of the Terms will always be available on our website.

7. Our Liability

7.1 Subject to section 7.3, we won’t be responsible for:

(a) any failure of the Tool to function properly;

(b) any loss or damage you suffer as a result of reliance on the information contained in the Tool or the Report, including without limitation, any damage to property;

(c) any loss or damage you suffer caused by us, our employees or agents to the extent such loss or damage results from any breach by you of these Terms;

(d) any loss or damage that we couldn’t reasonably have expected would result from breach of these Terms at the time you entered into them;

7.2 We aren’t liable, whether caused by breach of contract, negligence, breach of statutory duty or otherwise, for any (a) for any loss of business, revenue or profit; or (b) for any indirect or consequential losses which you or anyone else suffers.

7.3 Nothing in this agreement will affect our liability to you for death or personal injury as a result of our negligence, fraud or fraudulent misrepresentation, or for any matters which we cannot exclude our liability for under law.

7.4 Except as set out in section 7.3 above, our maximum aggregate liability to you (including for negligence and breach of statutory duty) is limited to £5,000.

8. How to Contact Us and Complaints

8.1 If you have any queries about the Trial or need any support you can contact us by emailing [email protected] or calling us on 0330 102 7423 (Monday to Friday, 9am-5pm).

8.2 If you are unhappy with our service, you can submit a complaint over the phone or in writing by going to www.ovoenergy.com/feedback.

8.3 We aim to respond to your complaint the same day we receive it. If you're not happy with our response, you can ask for your complaint to be escalated to our internal complaints team, who will be in touch within five working days .

9. General

9.1 We can transfer any of our rights or obligations under these Terms without your permission. However, you must not transfer your rights or obligations under this contract to anyone without our permission.

9.2 If we need to give you a notice for any reason in connection with these Terms, we may deliver it by hand or use the postal address and/or email address you have given us most recently. If we post a notice to you, it will be assumed to have been delivered two Working Days after it was posted. If we deliver a notice to you by hand or by email, it will be assumed to have been delivered immediately when it was delivered or sent to the most recent email address we have for you (as applicable).

9.3 These Terms, and any documents explicitly referred to in them, are the entire contract between you and us in relation to the Trial

9.4 Nothing in these Terms affects our legal rights or powers. Nothing in these Terms affects any of your statutory rights that can’t be excluded by law.

9.5 If any part of these Terms are void or unenforceable, the rest of these Terms will be unaffected.

9.6 These Terms are governed by the laws of England and Wales if your property is in England or Wales, and in Scotland if your property is in Scotland. If there is any dispute between us, it will be dealt with by the courts of England and Wales if your property is in England or Wales, and by the courts of Scotland if your property is in Scotland