Changes to OVO’s terms and conditions, from 27 August 2020

Legal documents aren’t the most exciting read, so we’ve rewritten ours in a way that’s easy to understand. Thanks to the new terms, we can now bring you new products and services too.

This page tells you in detail about the biggest updates we’re making. But it’s important you read the new terms in full too. This way, you’ll know exactly how they’ll affect the way you manage and pay for your energy.

You’ll also find our old ones here.

When will the new terms apply to you?

It depends which plan you’re on:

  • If you're on a variable plan

    They’ll automatically apply to you from 27 August 2020. 

  • If you're on a fixed rate plan

    They’ll apply to you after your current contract ends. Until then, you’ll stay on the current terms. 

  • If you're not with OVO yet, but would like to join

    If you switch to us after 27 August 2020, they’ll apply to you automatically.

girl with laptop

When will the new terms apply to you?

It depends which plan you’re on:

  • If you're on a variable plan

    They’ll automatically apply to you from 27 August 2020. 

  • If you're on a fixed rate plan

    They’ll apply to you after your current contract ends. Until then, you’ll stay on the current terms. 

  • If you're not with OVO yet, but would like to join

    If you switch to us after 27 August 2020, they’ll apply to you automatically.

girl with laptop

Here's what's new

Remember, these are just some of the updates we’re making. It’s important you read the new terms in full, so you know what they mean for you.

How will the new terms apply to you?

It’s simple. They’ll apply to you automatically on 27 August 2020, if you’re on a variable plan.

If you’re on a fixed rate plan, you’ll stay on the old terms until your contract ends. When it does, you’ll be on the new terms if you move to a variable plan, or you renew your plan after 27 August 2020.

Important to know\ We'd love you to stay with us, but if you're not happy with the new terms, you have the option to move to a different supplier.