Since being with OVO, I have saved money on my bills. I love the fact that statements are easy to understand, they are updated regularly, and I take my own meter readings. I feel in charge of the amount of energy I use and I know exactly where I stand with my monthly payments. Another plus is that they can be contacted very easily and I do not have to wait for ages to speak to someone. Well done OVO.
A breath of fresh air
I switched to OVO in May 2014 on a two year fixed deal and immediately loved their friendly approach, easy to use website and clear bills. The 3% interest on credit balances is a bonus! My fixed contract is about to expire and I've already signed up for another year. I also recommended OVO to my daughter.
If only all Utilities were handled this well.
I found OVO very easy to deal with. Prices were competitive for my fixed price dual tariff. Switch was handled well and the only time I needed to contact them by phone the lady I dealt with handled my query with grace and speed. So much better than my last supplier who had totally lost the plot.
Excellent credentials and customer service!
OVO have always been excellent when I've contacted them, both friendly and knowledgeable! They're consistently cheaper for me than the competition and their green credentials really help as well.
Number one for energy
I moved to OVO 12 months ago after having a nightmare experience with Scottish Power and there is just no comparison between the 2 of them, your bill is so easy to understand and shows you everything you need to know. So easy to get through to by phone and you talk to very friendly and helpful people who you can tell are very happy in their job. They may not be quite the cheapest on the market but by far the best if you want customer service and reliability. No more big six boys for me.
I have no hesitation in recommending OVO not just for the clear and easy monthly reading/billing system but for the overall quality of service over the years - for example a recent technical query about PME (raised by our electrician) produced a quick and helpful response to my e-mail complete with our power distribution company contact telephone numbers and an offer to assist further if needed. They are one of the most efficient and responsive organisations that I have ever dealt with. Top marks.
Accept and Close